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Microsoft Dynamics 365

“Mayor of the Internet” to keynote Microsoft Business Applications Summit

We’re thrilled to announce Reddit Co-Founder Alexis Ohanian will be our special guest keynote speaker at the Microsoft Business Applications Summit, coming to Atlanta, Georgia on June 10 and 11, 2019. Dubbed the “Mayor of the Internet” by Forbes, Ohanian cofounded Reddit in 2005, sold the site to Condé Nast in 2006, then returned in...

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April 2019 Release launches with new AI, mixed reality, and 350+ feature updates

Today, we officially kick off the release of a six-month wave of more than 350 new capabilities, feature updates and applications across Dynamics 365 and the Power Platform. This update continues our commitment to deliver two major releases per year—in April and October—with new capabilities and innovations to help you stay ahead of rapid changes...

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Growing the Microsoft and Adobe cloud partnership

Last week, I had the opportunity to spend two days at the Adobe Summit, where our longstanding partnership with Adobe grew deeper and stronger. The momentum around Adobe and Microsoft was palpable, and I’m thrilled that we’re offering our mutual customers best-in-class solutions to provide great experiences for their customers. It was an exciting week...

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Intelligent field service at Hannover Messe

As the manufacturing marketplace continues to evolve, so do customer expectations. Customers expect faster and faster response times and improved asset availability. To meet these growing demands, manufacturers need to transform field service to increase efficiency and ensure a first-time fix. Today’s average first-time fix rate is 74 percent, which means over 25 percent of...

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Transforming manufacturing with intelligent business applications

Manufacturing has been a driving force for industrial and societal transformation for centuries. Next week, at Hannover Messe—the world’s leading trade show for industrial technology—decades of industrial technology innovation at Microsoft is intersecting with Industry 4.0. As Industry 4.0 ushers in new technological advances to improve operations, competition and customer demands are keeping pace. Customers...

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Watch the live stream of the Business Applications Virtual Launch Event

Join us live on April 2nd at 8:00am PST for a preview of the April 2019 release—a showcase of the new innovations included in the first of two waves of 2019 updates for Dynamics 365 and Power Platform. Sign up for the live stream today for reminders, agenda updates, and instructions to tune in live...

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Unlock next at Microsoft Business Applications Summit 2019

Get ready to flex your business application skills and pick up some new ones at the Microsoft Business Applications Summit. Coming to Atlanta, Georgia June 10 – 11, 2019, this is the place to dive deep with the tools you use every day, get a sneak peek at what’s new and next, and connect with...

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The innovations and brands reshaping retail experiences in 2019

This week, at NRF 2019—Retail’s Big Show—we’re excited to showcase both new innovations that will transform retail in 2019 and retail brands we’re working with to reinvent the customer experience, including Dr. Martens, Goodwill, and Stefano Ricci. Knowing your customer has never been more critical. Success is ever more dependent on harnessing data—everything from customer...

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Customer service webinar series: The evolving role of customer service

How is customer service changing? It’s not as simple as it was before. Instead of a single channel or non-integrated multi-channel, customer service has evolved into a dynamic platform for customer experience delivery. Customer expectations are continually rising and reframing the customer service model. Artificial intelligence, machine learning, chatbots, and self-service are impacting the customer...

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