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Dynamics 365 Blog

Blog Posts for Content Type: Thought Leadership

A group of colleagues in discussion in a conference room.

4 essential capabilities to make the most of AI in the workplace 

To realize the benefits of AI, your business needs more than great technology and great data. That’s a given. You need tools and applications your employees will actually use that empower them to quickly develop solutions that drive efficiencies. Then, as they become more familiar with AI, that help them confidently reach for bigger outcomes....

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Microsoft Dynamics 365 Banking Accelerator adds BIAN API implementation 

Following the general availability release of the Microsoft Banking Accelerator in July, today we are releasing additional API sample implementations to provide interoperability with Banking Industry Architecture Network (BIAN) API service domains for consumer loans and collateral. BIAN is a not-for-profit association to establish and promote a common architectural framework to enable banking interoperability. Microsoft...

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A group of people walking on in the office.

3 common roadblocks to maximizing AI and how to bypass them 

If AI is so transformative, why haven’t more enterprises embraced it already? Perhaps we’ve been trying to force a square peg into a round hole by asking people to adapt to AI, instead of the other way around. At Microsoft, we’re striving to change that. We believe business users closest to specific problems have the...

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4 ways sales teams can close deals faster with AI-powered insights 

In this two-part series, we’ll explore how AI capabilities in Dynamics 365 Sales Insights helps sales teams sell proactively and managers lead proactively. If you’re attending the Gartner  CSO & Sales Leader Conference 2019, be sure to attend our session, How Microsoft Unlocks Success with Insight-Drive Selling this Wednesday, September 18th, from 3-3:45 PM. The...

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How leading companies use CRM to power personalization 

  • By Shruti ShuklaSr. Product Marketing Manager, Microsoft Dynamics 365
Organizations must tailor consumer experiences to the individual needs and desires of current and prospective customers. Personalizing the customer journey, however, can be time intensive and expensive. Fortunately, Customer Relationship Management (CRM) technology, such as Microsoft Dynamics 365 Sales, makes this process efficient and affordable. One organization dependent on personalized experiences is AAA Northeast. Their...

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Customer centricity: A key priority across lines of business 

  • By Shruti ShuklaSr. Product Marketing Manager, Microsoft Dynamics 365
In today’s content and product-saturated marketplace, personalization is the key to standing apart from the competition. According to a recent study by Frost & Sullivan, by 2020 customer experience is expected to overtake price and product as the key brand differentiator, and companies globally lose over $300 billion each year due to poor customer experience....

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Two people sitting at a desk across from each other in front of a window shaking hands after an interview.

How to attract and retain top talent in today’s healthcare market 

  • By Rebecca CroweNational Director, Business Applications, US Health and Life Sciences
Failure to identify, attract, and retain great talent is a top concern among today’s healthcare providers for good reason. Recent changes in the healthcare landscape have made recruiting and hiring tougher than ever. Most significantly, the healthcare job market has exploded, and healthcare is fast becoming one of the largest sources of jobs in the...

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City skyline - using IoT to build smart cities.

Building smart cities of the future with Microsoft 

  • By Sajith SahadevanSenior Product Marketing Manager, Dynamics 365 Field Service
The term smart city usually focuses on infrastructure and how big data and information technology can be used to better manage urban assets such as waterworks, roads, and public transit. Smart denotes physical assets connected to the Internet of Things (IoT) via sensor technology streaming data such as smart parking meters or smart streetlights. Smart...

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Team reviewing customer insights in retail.

Why personalization is key to surviving today’s retail market 

  • By Shruti ShuklaSr. Product Marketing Manager, Microsoft Dynamics 365
The retail landscape has changed dramatically in recent years with the rise of internet consumerism providing customers with access to more content, buying channels, and brand options than ever before. Customers today are well-informed, highly selective, and expect intuitive, engaging, and personalized experiences when they shop – with consistency across every buying channel they use....

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Customer service representatives using Microsoft Dynamics 365 healthcare accelerator.

Create amazing patient experiences by leveraging the retail playbook 

  • By Doug AdamsNational Director, Business Applications, US Health and Life Sciences
The need to revolutionize the delivery of patient care has never been greater than it is right now. To remain profitable and relevant, healthcare providers have no choice but to rapidly evolve. The urgency to evolve is in large part due to growing populations with increasing needs and a greater expense to care for them....

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Customer data platform: A key to personalized experiences 

  • By Shruti ShuklaSr. Product Marketing Manager, Microsoft Dynamics 365
In today’s digital economy, customers are continuing to set the bar higher and higher in terms of what they expect from the brands they interact with. Power that was once held by the providers of goods and services has now shifted to the customer, whose demand for a seamless and highly relevant experience at every...

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Doctors working with EHR data and Dynamics 365 for Healthcare.

Unlock the power of your EHR data to personalize patient care 

  • By Doug AdamsNational Director, Business Applications, US Health and Life Sciences
There are two critical objectives that every healthcare organization must meet to be successful. The primary objective, of course, is to create exceptional patient experiences and the other is to attract new patients. Both objectives contribute to the larger mission of keeping people healthy. As the industry shifts toward value-based care, the best way to...

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