Content Type: Thought leadership
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Optimize experiences for sellers and marketers with Dynamics 365
You can do more with less, utilizing the power of AI to optimize experiences for your sellers, marketers, and data analysts so they can deliver better experiences for your customers. -
Field Service Palm Springs: Modernize service operations
We’re excited to return to Field Service Palm Springs 2023 from April 25 through 27. We invite you to join us, along with our partners, to discover how Connected Field Service using Dynamics 365 Field Service and IoT can help create a seamless service experience that enhances customer satisfaction while boosting revenue. -
Evolve the service level of sophistication with Dynamics 365 Customer Service
Service leaders face continual challenges in evolving the service organization to meet customer expectations, putting their brand value and customer loyalty at risk—as a recent study shows, 96 percent of customers will leave a business after a bad customer experience. -
Finance Reimagined: Microsoft uses low-code and automation to streamline processes
Discover the power of innovation and automation at Finance Reimagined on February 28, 2023. Join us for a session specifically designed for CFOs to learn how low-code applications can help your finance team accomplish more with less. -
5 customer service trends to watch in 2023
By 2026, 60 percent of large enterprises will use total experience to transform their business models to achieve world-class customer and employee advocacy levels. This growing acknowledgement is a positive indicator that service is finally recognized as a core business value driver as support teams became pivotal in retaining customer loyalty and winning new customers throughout the pandemic. -
The data bias challenge: Creating inclusive customer experiences
As marketing leaders, one could say that your potential for success is only as good as the data you possess. To develop targeted, thoughtful, and inclusive customer experiences, acknowledging that today’s data lacks representation, diversity, and reach is important. -
Essential ways Dynamics 365 and Power Platform help you do more with less
As companies across industries navigate a period of uncertainty, every investment in people and technology must be strategic and decisive to help people do more with less—less time, less cost, and less complexity. -
5 steps for transforming customer experience with Dynamics 365 Marketing and Customer Insights updates
Hyper-personalized, self-driven, seamless interaction across any channel at any time is no longer a nice-to-have but a must-have as customers want to engage on their own terms and expect businesses to deliver even better experiences. -
Transforming customer experiences with connected sales and marketing
Excellent CX encourages your customers to purchase your products, be repeat customers, and recommend your brand. So how do we live up to these customers’ expectations? -
The AI-powered contact center, part 4: Enhance contact center security with biometric authentication
Biometric security solution streamlines customer engagements and protects interactions in every channel. We look at how integrating Nuance Gatekeeper with Microsoft innovations on the Microsoft Digital Contact Center Platform helps enhance customer experiences and improve fraud prevention. -
The AI-powered contact center, part 3: Build powerful conversational AI solutions
With Power Virtual Agents and Nuance Mix on the Microsoft Digital Contact Center Platform, organizations now have a single platform for conversational AI tooling covering the needs of use cases, from the simplest chatbot to the most complex, hyper-personalized digital experience. From no-code and low-code to pro-code, we look at when to choose each solution.