Content Type: Thought leadership
-
-
Transition to real-time marketing and transform your Customer Experience
Adapting to evolving customer expectations: staying ahead in the new marketing landscape Customer experience has significantly transformed in recent years, moving away from linear buying journeys and one-size-fits-all approaches. Nowadays, customers expect digitally enabled, hyper-personalized experiences. To stay competitive, organizations must embrace a customer-first approach, bridging departmental gaps to deliver cohesive experiences. By harnessing the -
Dynamics 365 application modernization on Azure: Envisioning the future
Of all the questions that customers have, one of the most common is how Microsoft continually delivers new AI innovations at a rapid pace. If you are still running systems on-premises, it starts with application modernization in the cloud. -
A report on Global State of Customer Service Sophistication
With a growing alignment between customer service and brand loyalty, companies recognize the growing complexity and consequence of the service relationship. Those looking to bridge the divide have sought new tools and technologies to help evolve service delivery for both the customer and the employee. -
How Copilot in Microsoft Dynamics 365 and Power Platform delivers enterprise-ready AI built for security and privacy
With the introduction of generative AI across Microsoft business applications—including Microsoft Dynamics 365, Viva Sales, and Power Platform—interactions with AI across business roles and processes will become second nature. With Copilot, Microsoft Dynamics 365 and Power Platform introduce a new way to generate ideas and content drafts, and methods to access and organize information across the business. -
Optimize experiences for sellers and marketers with Dynamics 365
You can do more with less, utilizing the power of AI to optimize experiences for your sellers, marketers, and data analysts so they can deliver better experiences for your customers. -
Field Service Palm Springs: Modernize service operations
We’re excited to return to Field Service Palm Springs 2023 from April 25 through 27. We invite you to join us, along with our partners, to discover how Connected Field Service using Dynamics 365 Field Service and IoT can help create a seamless service experience that enhances customer satisfaction while boosting revenue. -
Inventory allocation ensures limited stock goes where it’s most needed
Companies that operate in more than one channel or region must fulfill orders over networks of ever-increasing complexity. When supply shortages happen—and they will—how do you make the best use of limited stock across your most important channels, customer groups, regions, and promotions? And once you decide that, how do you make sure the allocated stock is protected from any other use? -
Evolve the service level of sophistication with Dynamics 365 Customer Service
Service leaders face continual challenges in evolving the service organization to meet customer expectations, putting their brand value and customer loyalty at risk—as a recent study shows, 96 percent of customers will leave a business after a bad customer experience. -
Finance Reimagined: Microsoft uses low-code and automation to streamline processes
Discover the power of innovation and automation at Finance Reimagined on February 28, 2023. Join us for a session specifically designed for CFOs to learn how low-code applications can help your finance team accomplish more with less. -
5 customer service trends to watch in 2023
By 2026, 60 percent of large enterprises will use total experience to transform their business models to achieve world-class customer and employee advocacy levels. This growing acknowledgement is a positive indicator that service is finally recognized as a core business value driver as support teams became pivotal in retaining customer loyalty and winning new customers throughout the pandemic. -
The data bias challenge: Creating inclusive customer experiences
As marketing leaders, one could say that your potential for success is only as good as the data you possess. To develop targeted, thoughtful, and inclusive customer experiences, acknowledging that today’s data lacks representation, diversity, and reach is important.