Carlena Neely Posts

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Carlena Neely
Product Marketing Manager, Business Applications
5 min read

IDC shares how generative AI transforms business processes within marketing, sales, and service  

This post is authored by Gerry Murray, Marketing and Sales Technology Research Director, IDC; and coauthored by Carlena Neely, Product Marketing Manager, Business Applications, Microsoft. Delving into the realm of customer-centric strategies, IDC analyst Gerry Murray casts a visionary light on the transformative influence of generative AI (Gen AI) on sales and service. Murray’s perspective