Emily He Posts

Emily He
Emily He
Corporate Vice President, Business Applications Marketing

The CX Dilemma: 4 pivotal questions every CX leader must ask 

We understand that for customer experience (CX) leaders everywhere, this feels like a precarious time. As we stare down a recession and navigate the lasting effects of COVID-19 on supply chains and the way we work, digital acceleration continues throughout every business. Disruptions to customer engagement are adding similar instability. Customer interactions across digital channels

Attend the Project Management for a Connected World digital event 

Collaborate, innovate, and deliver with Microsoft As work becomes more complex—with employees, customers, and partners spread across the globe—organizations must improve productivity and operations to stay competitive. Business leaders and project managers need tools that help them stay on top of their work, align teams around common objectives, and elevate project performance. On April 20,

How Context IQ improves collaboration in Dynamics 365 

At Microsoft Ignite last November, we announced Context IQ, a set of capabilities across our Microsoft portfolio that intelligently connects you with the information you need, where and when you need it. Today, we’re sharing how products that leverage Context IQ are redefining work, creating new ways to collaborate, and democratizing access to and the

Meet Context IQ—A new way to collaborate in a hyperconnected business 

Across industries, businesses are experiencing a tectonic shift in how, when, and where people work. In today’s decentralized workplace, everyone needs simple ways to connect, share ideas, and collaborate wherever they are located. Today, at Microsoft Ignite, we are announcing Context IQ, a set of capabilities for Microsoft Dynamics 365 and Microsoft 365 that integrate