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Erin Amstrup avatar

Erin Amstrup

Product Marketing Manager for Dynamics 365 for Customer Service

Posts

Two people looking at a Microsoft laptop.
Two people looking at a Microsoft laptop.
As I’ve been preparing to take off for Customer Contact Week (CCW) in Las Vegas, NV, this week, I’ve also been ruminating on what it means to lead a truly customer-centric service organization. As I see it, customer service managers need to remember that customer-centricity is about designing an experience tailored to the customer as an individual—not as a case number. In the nonstop flow of...

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Pre-register now for the lowest price! During September 26-30, 2016, Microsoft Ignite is headed to Atlanta, Georgia. Pre-register now and get ready for— 1,000+ hours of content, 700+ sessions…...

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