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Erin Amstrup avatar

Erin Amstrup

Product Marketing Manager, Dynamics 365 Customer Service

Posts

Customer service agents sitting with headsets at laptops smiling.
Customer service agents sitting with headsets at laptops smiling.
Customer Service Week is this week, October 7-11, and it certainly feels like an opportune moment to reflect on how much has changed in the customer service space over the past year. For those of you who understand what goes on behind the veil of customer service, you know how it feels to get in...

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Two people looking at a Microsoft laptop.
Two people looking at a Microsoft laptop.
As I’ve been preparing to take off for Customer Contact Week (CCW) in Las Vegas, NV, this week, I’ve also been ruminating on what it means to lead a truly customer-centric service organization. As I see it, customer service managers need to remember that customer-centricity is about designing an experience tailored to the customer as an individual—not as a case number. In the nonstop flow of...

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Pre-register now for the lowest price! During September 26-30, 2016, Microsoft Ignite is headed to Atlanta, Georgia. Pre-register now and get ready for— 1,000+ hours of content, 700+ sessions…...

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Imagine this: an employee comes into the office on a Tuesday morning, logs into her computer, and finds that the software she relies on every day – your software – is experiencing a glitch…...

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