Erin Amstrup, Author at Dynamics 365 Blog

Dynamics 365 Blog

Celebrate Customer Service Week and the agents who make it all happen

October 11, 2019

Customer Service Week is this week, October 7-11, and it certainly feels like an opportune moment to reflect on how much has changed in the customer service space over the past year. For those of you who understand what goes on behind the veil of customer service, you know how it feels to get in...

Focusing on the customer experience at Customer Contact Week

June 26, 2019

As I’ve been preparing to take off for Customer Contact Week (CCW) in Las Vegas, NV, this week, I’ve also been ruminating on what it means to lead a truly customer-centric service organization. As I see it, customer service managers need to remember that customer-centricity is about designing an experience tailored to the customer as an individual—not as a case number. In the nonstop flow of...

Microsoft Envision Joins the Pack as One of Microsoft’s Big 4 Events

March 8, 2016

Taking place in New Orleans April 4-6, Microsoft Envision is debuting as THE business conference go-to. Microsoft Envision joins Microsoft Ignite (for technologists), Microsoft Build (for developers),…...

Secure your spot: Registration is now open for Microsoft Ignite 2016

February 2, 2016

It’s time— Register now for Microsoft Ignite and mark your calendar for September 26–30. Be there when top industry leaders talk about what’s next, get direct access to the people…...

Measure Your Impact: 5 Key Principles of Analytics Proficiency

November 17, 2015

You’re collecting a bunch of user data, but your staff doesn’t know how to use it to make a plan for growth. Or worse, you’re not even gathering data because the prospect seems too daunting…...

Ask the experts: 4 reasons to attend Microsoft Ignite

November 16, 2015

Microsoft Ignite is all about getting knowledge direct from the source—everything from industry leaders talking about what’s next, to in-person Q&As with the people who built the tools…...

Learn How to Turn Data into Success on Modern Workplace

November 9, 2015

(Please visit the site to view this video) In this world of infinite intelligence, devices and apps, it is critical to know how to transform information into action. Join us as industry leaders share…...

9 Best Practices for Social Engagement

November 2, 2015

Microsoft Dynamics has been using social media for more than 5 years. Through our time on the Interwebs, we’ve had great opportunities to build up relationships with our customers and Partners –…...

Kennametal Refocuses on Clients with Microsoft Dynamics Sales Productivity

October 19, 2015

(Please visit the site to view this video) Kennametal, a leader material science and manufacturing company, recognized a need to bring their clients back to the heart of their business. Their aging…...

Dive into Dynamics at Microsoft Ignite 2016

October 14, 2015

Pre-register now for the lowest price! During September 26-30, 2016, Microsoft Ignite is headed to Atlanta, Georgia. Pre-register now and get ready for— 1,000+ hours of content, 700+ sessions…...

Modern Workplace Webcast: Rethink How You Connect with Customers

October 12, 2015

(Please visit the site to view this video) The world of sales has forever changed, especially now that with the click of a button price comparisons are right at customers' fingertips. Digital tools…...

Why Do I Need to Monitor Social Media?

October 1, 2015

Imagine this: an employee comes into the office on a Tuesday morning, logs into her computer, and finds that the software she relies on every day – your software – is experiencing a glitch…...