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Professional headshot of Francois van Splunder

Francois van Splunder

Senior Product Marketing Manager, Commerce

Retail shop owner selling onsie to virtual customers on Microsoft Teams. 7x7 Teams Female, video, call, retail, clothing, shop, baby, onsie, remote, Covid, pandemic
Retail shop owner selling onsie to virtual customers on Microsoft Teams. 7x7 Teams Female, video, call, retail, clothing, shop, baby, onsie, remote, Covid, pandemic

Retail used to look different. It was local; it was a relationship. But new technology brought change. Trains opened the door for the Sears catalog, offering a wide array of products to distant customers. Henry Ford’s automobile led to suburbanization, malls, and department stores, changing the face of retail. And now, enabled by digital technology...Read more
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Woman shopping online from home on Dell XPS 13 7390
Woman shopping online from home on Dell XPS 13 7390

With NRF Chapter 1 starting this week, many retailers are looking to 2021 with one prominent thought: what’s next? Microsoft Dynamics 365 will again play a prominent role in Retail’s Big Show with new announcements and showcasing customer agility and innovation amidst a very disrupted market. It’s clear that 2020 was a year where the...Read more
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Mother and son wrap gifts at table in living room with fireplace.
Mother and son wrap gifts at table in living room with fireplace.

From supply chain capacity constraints to distribution channel disruptions, consumer goods organizations have had to innovate to overcome obstacles and find new ways to meet customer demands. Changes in motion Even before the pandemic struck, significant changes were underway, reshaping retail and the consumer goods industry. Over the last decade, a rise in digital connectivity...Read more
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Mother and sons inside home hanging out. Back to school. HP Stream 11. This image may also be used for M365 Consumer marketing. M365CS20
Mother and sons inside home hanging out. Back to school. HP Stream 11. This image may also be used for M365 Consumer marketing. M365CS20

The impact of COVID-19 is seen across all facets of life. This crisis has especially been pronounced for the retail industry with many businesses forced to close their doors in the short term and move their business to new platforms and channels. With no clear line of sight to a resolution to the epidemic, retailers...Read more
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