IT Professionals Dynamics 365 Customer Service Published February 19, 2024 3 min read Use Microsoft Copilot for Service with your external CRM Just like Copilot in Dynamics 365 Customer Service, Copilot for Service enables agents to easily manage customer inquiries, track service requests, and provide personalized support.
IT Professionals Dynamics 365 Customer Service Published January 4, 2024 5 min read Knowledge management best practices for Copilot ingestion Before agents can use Copilot to answer questions and draft emails, you need to ensure Copilot is using accurate knowledge content.
