Lili Cheng articles

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Lili Cheng
Corporate Vice President, Business Applications & Platform
Published 
7 min read

Introducing Copilot in Dynamics 365 Field Service, helping your frontline deliver exceptional service with next-generation AI 

Delivering exceptional service is key for building customer preference and loyalty. But timely resolution can get challenging when fragmented tools make it hard to find the right information and service delivery gets delayed with lengthy data-entry processes. Today, we’re introducing Copilot in Microsoft Dynamics 365 Field Service, bringing the power of next-generation AI to service professionals on the frontline to speed time to resolution.