Microsoft Dynamics 365 Blog
Lili Lau

Lili Lau

Senior Product Marketing Manager, Dynamics 365 Intelligent Order Management

Posts

Retail store manager working with a customer, showing merchandise and providing customer service on-the-go using a tablet to locate inventory and place orders. Keywords: Two people; transaction; furniture; in store pick up; point of sale; POS; point-of-sale; small business; Dynamics 365; modern commerce experiences; secure purchase
Retail store manager working with a customer, showing merchandise and providing customer service on-the-go using a tablet to locate inventory and place orders. Keywords: Two people; transaction; furniture; in store pick up; point of sale; POS; point-of-sale; small business; Dynamics 365; modern commerce experiences; secure purchase

The momentum of e-commerce continues. In fact, McKinsey & Company has stated that e-commerce shopping has 30 percent higher penetration than pre-COVID-19 pandemic, and that this pandemic has also accelerated e-commerce growth by five years.1 The COVID-19 pandemic certainly explains part of the growth in the demand, but it is not the whole story. Other Read more

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A racing simulator is used to make fine tuned adjustments to maximize performance during testing of Formula One race cars.
A racing simulator is used to make fine tuned adjustments to maximize performance during testing of Formula One race cars.

Manufacturing supply chains are experiencing a post-pandemic paradigm shift. As business models evolve to solve market disruptions, such as changing or adding direct-to-consumer (D2C) to a business-to-business (B2B) model, supply chains require agility and innovation to build resiliency and stay ahead of trends. United States D2C e-commerce sales have more than tripled in the past Read more

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Security practitioner working to investigate threats. Keywords: Security; operations; man; sitting at desk; desktop; laptop; mousing; threat hunting
Security practitioner working to investigate threats. Keywords: Security; operations; man; sitting at desk; desktop; laptop; mousing; threat hunting

The COVID-19 pandemic has pushed “order management” from the backend of logistics operations to the spotlight of supply chain and commerce strategies. Retailers, consumer package goods (CPG) companies, and distributors rushed to adapt their business models to fulfill the explosive growth of online orders through different digital channels. End-customers and organizations buy through various channels Read more

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a couple of people that are standing in the grass
a couple of people that are standing in the grass

The pandemic has sped up the adoption of digital technologies to obtain data insights. The multi-year collaboration between FedEx and Microsoft, announced in May 2020, aims to reinvent commerce and provides businesses with actionable insights to win in an increasingly competitive landscape. And on January 24th, we announced a new cross-platform “logistics as a service” Read more

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Operations manager working at standing desk.
Operations manager working at standing desk.

Delays, constraints, and disruptions are frequent challenges for global supply chains. And they are costly. According to Gartner® 70 percent of supply chain leaders report that they have been constantly responding to disruptions since 2019.1 Supply chain professionals have long understood that the earlier potential disruptions and constraints are identified, the more successful the measures Read more

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Curbside order pickup from a restaurant or coffee shop
Curbside order pickup from a restaurant or coffee shop

In recent years, retailers, consumer packaged goods (CPG) companies, and manufacturers have incorporated direct-to-consumer (D2C) business models into their go-to-market strategies to give end customers the options to order from anywhere and ship to everywhere. As the use of these online sales channels continues to expand, so too does the number of third-party fulfillment partners Read more

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Male worker wearing hardhat using tablet in warehouse. Another worker in background.
Male worker wearing hardhat using tablet in warehouse. Another worker in background.

Today we are excited to announce the new guided tour for Microsoft Dynamics 365 Intelligent Order Management. We are also taking this opportunity to talk about businesses’ need for order management solutions to move beyond the limitations of traditional enterprise resource planning (ERP) systems and keep pace with the fast-changing landscape of e-commerce. View of Read more

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