Luke Shave, Author at Microsoft Dynamics 365

Delivering exceptional customer experiences – an art and science

August 8, 2017

By Luke Shave

Interacting effectively with customers has traditionally been a form of art, especially in face-to-face settings. But now that customers are increasingly shopping on social media, mobile apps, and websites…...

Delivering on the promise of digital transformation in retail

July 20, 2017

By Luke Shave

It’s no secret that modern technology is radically changing the retail industry. Today’s digital native consumers expect to browse products from their couch and move between devices and stores…...

How to take advantage of three technologies transforming retail

July 13, 2017

By Luke Shave

From artificial intelligence to the Internet of Things, cutting-edge technology is transforming retail for retailers and customers alike. Retailers need the right tools in the back office and on the sales…...

Fielding a Super Bowl-worthy Sales Force without Expanding Your Team

January 27, 2015

By Luke Shave

Like post-season football, sales is a high-stakes game. Faced with today’s Internet-savvy customers, your sales team can easily feel stretched as thin as an over-taxed defensive line. Getting the…...

The Future of Retail is here. You're selling. Customers are buying. Are you connecting or compromising? Seamless omni-channel insight gives retailers a competitive edge in making customer connections.

February 15, 2013

By Luke Shave

How consumers shop today is radically different from how they shopped ten years ago, or even a year ago. Today, consumers want to shop on their terms – when, where, and on their preferred devices! In addition…...

Microsoft Dynamics AX 2012 Customers can Benefit from Microsoft SQL Server 2012 Capabilities at General Availability of SQL Server 2012

March 8, 2012

By Luke Shave

Our colleagues over in the SQL Server world are having a bit of a get together today…or a virtual launch event as some of us marketers call it. You can find out more on the SQL blog here but I thought…...

Looking ahead to NRF 2012: Wallet-less checkout – are you a Dynamic Retailer and are you ready for the NFC race?

January 9, 2012

By Luke Shave

It’s an exciting time to be a part of retail at Microsoft. In the past two years, Microsoft has become a retailer with Microsoft Stores; continued to drive a thriving consumer business with amazing…...

Microsoft Dynamics AX 2012: Agile ERP comes to the UK Public Sector

October 18, 2011

By Luke Shave

In a recent post next-generation ERP: the right mix , I featured an article from PRIME magazine that looked at how Microsoft Dynamics AX 2012 was primed and ready to address the needs of chemical manufacturing…...

Inside Microsoft Dynamics AX 2012: Automate, Standardize, and Thrive

October 11, 2011

By Luke Shave

We are at week 11 of our 12-week series titled "Inside Microsoft Dynamics AX 2012." In this week's edition we turn our attention to the topic of 'Processes and Workflow' and the 'Agile'…...

Inside Microsoft Dynamics AX 2012: Real Simple – Microsoft Dynamics AX 2012 Makes Collaboration Easier

October 3, 2011

By Luke Shave

It's time to continue the Inside Microsoft Dynamics AX 2012 blog and video series. Last week we took a look at the investments that we have made in security to provide our customers with greater peace…...

The Microsoft Power Platform – Empowering millions of people to achieve more

There has been a lot of energy surrounding Microsoft’s Power Platform lately. A couple of weeks ago during a presentation he gave on campus, Satya Nadella talked about the importance of the Power Platform and how it serves as a core offering for our customers. Microsoft 365, Dynamics 365, and the Power Platform on top...

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Lorraine Bardeen

General Manager, Mixed Reality Business Applications

Mixed reality 2018 year in review (and what’s to come in 2019)

Hi everyone! I hope this month’s blog finds you well. Before we dive in, I wanted to take a quick moment to wish you all a happy holiday season and a great end to 2018. May the next few weeks bring you an abundance of joy and time well spent with those closest to you....

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Mo Osborne

Corporate Vice President and Chief Operating Officer, Business Applications Engineering

Announcing the Dynamics 365 April ‘19 release timeline

In July 2018, we announced a set of changes to the way we deliver Dynamics 365 updates to help you stay current in a consistent, predictable, and seamless manner. Today, I want to follow-up with an update on our progress since July, as well as reveal the timeline and details for the April ’19 release....

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Posts by Luke Shave