Luke Shave, Author at Microsoft Dynamics 365

August 8, 2017

Delivering exceptional customer experiences – an art and science

Interacting effectively with customers has traditionally been a form of art, especially in face-to-face settings. But now that customers are increasingly shopping on social media, mobile apps, and websites…...

July 20, 2017

Delivering on the promise of digital transformation in retail

By Luke Shave

It’s no secret that modern technology is radically changing the retail industry. Today’s digital native consumers expect to browse products from their couch and move between devices and stores…...

July 13, 2017

How to take advantage of three technologies transforming retail

By Luke Shave

From artificial intelligence to the Internet of Things, cutting-edge technology is transforming retail for retailers and customers alike. Retailers need the right tools in the back office and on the sales…...

January 27, 2015

Fielding a Super Bowl-worthy Sales Force without Expanding Your Team

By Luke Shave

Like post-season football, sales is a high-stakes game. Faced with today’s Internet-savvy customers, your sales team can easily feel stretched as thin as an over-taxed defensive line. Getting the…...

February 15, 2013

The Future of Retail is here. You're selling. Customers are buying. Are you connecting or compromising? Seamless omni-channel insight gives retailers a competitive edge in making customer connections.

By Luke Shave

How consumers shop today is radically different from how they shopped ten years ago, or even a year ago. Today, consumers want to shop on their terms – when, where, and on their preferred devices! In addition…...

March 8, 2012

Microsoft Dynamics AX 2012 Customers can Benefit from Microsoft SQL Server 2012 Capabilities at General Availability of SQL Server 2012

By Luke Shave

Our colleagues over in the SQL Server world are having a bit of a get together today…or a virtual launch event as some of us marketers call it. You can find out more on the SQL blog here but I thought…...

January 9, 2012

Looking ahead to NRF 2012: Wallet-less checkout – are you a Dynamic Retailer and are you ready for the NFC race?

By Luke Shave

It’s an exciting time to be a part of retail at Microsoft. In the past two years, Microsoft has become a retailer with Microsoft Stores; continued to drive a thriving consumer business with amazing…...

October 18, 2011

Microsoft Dynamics AX 2012: Agile ERP comes to the UK Public Sector

By Luke Shave

In a recent post next-generation ERP: the right mix , I featured an article from PRIME magazine that looked at how Microsoft Dynamics AX 2012 was primed and ready to address the needs of chemical manufacturing…...

October 11, 2011

Inside Microsoft Dynamics AX 2012: Automate, Standardize, and Thrive

By Luke Shave

We are at week 11 of our 12-week series titled "Inside Microsoft Dynamics AX 2012." In this week's edition we turn our attention to the topic of 'Processes and Workflow' and the 'Agile'…...

October 3, 2011

Inside Microsoft Dynamics AX 2012: Real Simple – Microsoft Dynamics AX 2012 Makes Collaboration Easier

By Luke Shave

It's time to continue the Inside Microsoft Dynamics AX 2012 blog and video series. Last week we took a look at the investments that we have made in security to provide our customers with greater peace…...

Bringing mixed reality and Dynamics 365 together

Hey everyone! I hope this note finds you well. For those who have been following and participating in our mixed reality journey, welcome to our new home in the Dynamics 365 blog! For those new to us, on behalf of everyone who works on mixed reality business applications at Microsoft it is our pleasure to...

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James Phillips

Corporate Vice President, Engineering

Bringing our October 2018 release to life at Ignite

As we continue our momentum and investments in Microsoft business applications, I’m excited to highlight some of the new capabilities in the October 2018 release of Dynamics 365 and the Power platform at Ignite 2018 today. In my keynote at the event with Alysa Taylor, we are featuring two customers, Polaris Industries and Northwell Health....

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Charles Lamanna

General Manager, Business Applications Platform

October update brings new user experience to Dynamics 365 for Customer Engagement

The next update to Microsoft Dynamics 365 for Customer Engagement on-premises apps is coming in October, bringing a brand-new user experience among a host of new and updated capabilities. The Unified Interface is a new metadata driven client interface that provides consistent experiences across all applications, devices, and form factors. Whether you are on a...

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Posts by Luke Shave