Luke Shave – Microsoft Dynamics 365

August 8, 2017
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Delivering exceptional customer experiences – an art and science

Interacting effectively with customers has traditionally been a form of art, especially in face-to-face settings. But now that customers are increasingly shopping on social media, mobile apps, and websites…...

July 20, 2017
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Delivering on the promise of digital transformation in retail

By Luke Shave

It’s no secret that modern technology is radically changing the retail industry. Today’s digital native consumers expect to browse products from their couch and move between devices and stores…...

July 13, 2017
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How to take advantage of three technologies transforming retail

By Luke Shave

From artificial intelligence to the Internet of Things, cutting-edge technology is transforming retail for retailers and customers alike. Retailers need the right tools in the back office and on the sales…...

January 27, 2015
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Fielding a Super Bowl-worthy Sales Force without Expanding Your Team

By Luke Shave

Like post-season football, sales is a high-stakes game. Faced with today’s Internet-savvy customers, your sales team can easily feel stretched as thin as an over-taxed defensive line. Getting the…...

February 15, 2013
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The Future of Retail is here. You're selling. Customers are buying. Are you connecting or compromising? Seamless omni-channel insight gives retailers a competitive edge in making customer connections.

By Luke Shave

How consumers shop today is radically different from how they shopped ten years ago, or even a year ago. Today, consumers want to shop on their terms – when, where, and on their preferred devices! In addition…...

March 8, 2012
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Microsoft Dynamics AX 2012 Customers can Benefit from Microsoft SQL Server 2012 Capabilities at General Availability of SQL Server 2012

By Luke Shave

Our colleagues over in the SQL Server world are having a bit of a get together today…or a virtual launch event as some of us marketers call it. You can find out more on the SQL blog here but I thought…...

January 9, 2012
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Looking ahead to NRF 2012: Wallet-less checkout – are you a Dynamic Retailer and are you ready for the NFC race?

By Luke Shave

It’s an exciting time to be a part of retail at Microsoft. In the past two years, Microsoft has become a retailer with Microsoft Stores; continued to drive a thriving consumer business with amazing…...

October 18, 2011
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Microsoft Dynamics AX 2012: Agile ERP comes to the UK Public Sector

By Luke Shave

In a recent post next-generation ERP: the right mix , I featured an article from PRIME magazine that looked at how Microsoft Dynamics AX 2012 was primed and ready to address the needs of chemical manufacturing…...

October 11, 2011
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Inside Microsoft Dynamics AX 2012: Automate, Standardize, and Thrive

By Luke Shave

We are at week 11 of our 12-week series titled "Inside Microsoft Dynamics AX 2012." In this week's edition we turn our attention to the topic of 'Processes and Workflow' and the 'Agile'…...

October 3, 2011
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Inside Microsoft Dynamics AX 2012: Real Simple – Microsoft Dynamics AX 2012 Makes Collaboration Easier

By Luke Shave

It's time to continue the Inside Microsoft Dynamics AX 2012 blog and video series. Last week we took a look at the investments that we have made in security to provide our customers with greater peace…...

Posts by Luke Shave