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Microsoft Dynamics 365

Dynamics 365 for Finance and Operations – What information and data to provide when logging a performance case with Support 

There are several ways to approach troubleshooting performance, and the aim of this blog post is to give Customers and Partners some guidance on what information and data to provide when you need help trying to establish why something is “slow”. QUESTIONS The sorts of questions we would typically ask include the following: 1) What...

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DIXF on SQL 2014 – Cannot Preview source file – CommunicationException – An error occurred while receiving the HTTP response from DMFServiceHelper.svc 

Consider a scenario where you are importing data using DIXF, and you get an error when you try to “Preview source file” and you are running SQL Server 2014 SP2 CU10 or CU11. 1. The error The error you see looks something like this: System.ServiceModel.CommunicationException: An error occurred while receiving the HTTP response to http://servernamehere:7000/DMFService/DMFServiceHelper.svc. This...

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Dynamics 365 for Finance and Operations – Requesting a ‘Database refresh’ – Enable user access 

As I am sure you are already aware, you can now submit requests directly to the Dynamics Service Engineering (DSE) team by using Lifecycle Services (LCS). Submit a request to the Dynamics Service Engineering team https://docs.microsoft.com/en-us/dynamics365/unified-operations/dev-itpro/lifecycle-services/submit-request-dynamics-service-engineering-team One of the request types that you can select is the Database refresh, which includes the ability to refresh...

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AlwaysOn – R2 and R3 Kernel Fixes – Handle SQL Server AlwaysOn AG failovers more transparently and gracefully 

We’ve recently released some kernel fixes that improve how Microsoft Dynamics AX 2012 R2 and R3 handle SQL Server AlwaysOn AG failovers. The R3 version of this fix is visible on LCS here: LCS | AX 2012 R3 Kernel Fix KB3159596 | Handle SQL Server AlwaysOn AG failovers more transparently and gracefully https://fix.lcs.dynamics.com/Issue/Resolved?kb=3159596 For AX...

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DIXF – Importing data using Excel and ODBC 

Consider a scenario where you are running AX 2012 R3 and you want to import data from Excel files using ODBC. Having recently worked a case on this topic, I thought I’d share some of the details on how this can be set up. 1. Background The main reason we were looking into this way...

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