Ray Smith, Author at Microsoft Dynamics 365 Blog

Worker in hardhat and reflective vest using tablet in warehouse loading dock.

Published April 20, 2023

11 min read

Applying next-generation AI to the Microsoft Supply Chain Platform

For more than two decades, customer relationship management (CRM) and enterprise resource planning (ERP) software have been defined by manual entry and high-touch data processes. Since then, businesses have made strides in automating many manual transactions through various means but have largely reached a plateau.

Male worker wearing hardhat using tablet in warehouse. Another worker in background.

Published November 16, 2022

8 min read

Introducing Microsoft Supply Chain Platform—an open, flexible, collaborative, and secure platform

Earlier this week, we announced the Microsoft Supply Chain Platform. At the core of the Supply Chain Platform is the Microsoft Supply Chain Center, which introduces a ready-made command center for users to manage disparate supply chain data.

Business Decision Makers

Published October 27, 2022

3 min read

Bring agility, connectivity, and sustainability to the forefront—at Supply Chain Reimagined

Start reimagining your supply chain for a more agile, resilient future. Register now for Supply Chain Reimagined on Wednesday, November 16, 2022, from 9:00 to 10:15 AM Pacific Time (UTC-8).

Warehouse with AR overlay showing maps and data

Published April 28, 2022

6 min read

Microsoft fuels digital transformation of supply chains for a resilient and sustainable future

We are excited to share two new investments in Microsoft Dynamics 365 supply chain portfolio that we are launching in preview. We had announced a partnership between FedEx and Microsoft, in January of 2022, to launch a cross-platform, logistics-as-a-service solution for brands. This partnership is now in preview. As e-commerce is exploding, businesses are challenged

a person sitting at a desk and using a laptop computer

Business Decision Makers

Published April 7, 2021

5 min read

Intelligence and collaboration converge in Dynamics 365 Sales

Customers are looking for connected business applications to increase productivity and agility. With digital selling, it’s imperative to have a landscape of work tools that orchestrate seamlessly across a seller’s workflow. For the best outcome, solutions must offer automated and integrated workflows, enhanced with prescriptive, yet configurable intelligence. The combination of Microsoft Teams, LinkedIn, and

Teams call with headphones at a home desk on a Lenovo ThinkPad X1 Carbon. Keywords: remote work, remote working, work from home, working at home, home office, telecommuting, video conference, video call, Microsoft Teams

Business Decision Makers

Published October 5, 2020

4 min read

Digital selling and customer engagement with Dynamics 365 Sales updates

Selling is unpredictable and challenging. Sellers often lack visibility into the customer journey since buyers increasingly prefer to conduct self-service evaluation before engaging sellers. Sellers must juggle even more buyers—dispersed across roles, teams, and locations. And COVID-19 is upending traditional buying, with B2B buyers now overwhelmingly preferring digital buying experiences, a trend that is expected

Ray Smith articles