IT Professionals Dynamics 365 Customer Service Published May 24, 2023 4 min read Transform your customer support organization with copilot AI in 30 days With the preview of Copilot in Dynamics 365 Customer Service, it’s easy to bring next-generation AI to your customer support organization.
IT Professionals Tips and guides Administrator Published November 24, 2021 3 min read Use intelligence to transform routing of service delivery requests Any call center that uses unified routing is going to notice gains in efficiency. Dynamics 365 Customer Service uses skill matching and priority to help make assignments. Now, bring intelligence to the challenge of efficient routing.
