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Dynamics 365 Blog
Theresa Palmer smiling for the camera

Tessa Palmer

Group Product Manager, Microsoft Dynamics 365

Posts

A Bank employee shaking hands across the desk with a customer.
A Bank employee shaking hands across the desk with a customer.
We’re introducing a new homepage within Dynamics 365 Customer Service Insights that deciphers data into a more consumable view. By surfacing key topics discovered and generated by AI, customer service managers can more easily discover issues and monitor progress. Organizations today are often faced with the challenge of information overload that might hinder their path...Read more