Microsoft Dynamics 365 Blog
a man looking at the camera

Abhi Rathinavelu

Senior Program Manager, AI for Customer Service


Using best practices when onboarding a customer service bot is critical for the long-term success of your bot. In this blog, I’m going to cover some key processes you should consider adopting. These are based on our own learnings from onboarding enterprise customers to customer service bots using the Dynamics 365 Virtual Agent for Customer Read more