Microsoft Dynamics 365 Blog
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Diana Hoffman

Senior Product Marketing Manager

Posts

Retail shop owner working on Microsoft 365 Business Premium a mobile phone and a Surface. Female, retail, artwork, small business
Retail shop owner working on Microsoft 365 Business Premium a mobile phone and a Surface. Female, retail, artwork, small business

These days, customer experience is everything. Happy customers are loyal customers, but, as a group, they can be an elusive audience. Three quarters of consumers have tried new shopping behaviors since the pandemic started and 73 percent expect to continue to incorporate different brands they’ve tried into their routines.1 As we see a slow, but continued…Read more

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Business person uses Acer Porsche RS at a conference room table.
Business person uses Acer Porsche RS at a conference room table.

Organizations across industries and around the world are seeking new ways to unlock their customer data to provide high-quality, connected customer experiences. Microsoft’s work to help enterprises, especially those in the retail, consumer brands, healthcare, manufacturing, and media and advertising industries to meet their customers’ expectations by delivering privacy-aware, consent enabled personalization has gained some…Read more

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Male millennial using Surface Pro and Surface Pen, standing in front of faucet display wall in a kitchen and bath showroom.
Male millennial using Surface Pro and Surface Pen, standing in front of faucet display wall in a kitchen and bath showroom.

Today, nothing is certain for brands. Standing still means falling behind. Heritage brands are no different. Now more than ever, brands need to find authentic ways to engage with digitally-savvy consumers no matter where they are. How do brands steeped in tradition create modern experiences that resonate with today’s digital-native consumers? Heritage brands like Campari…Read more

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