Microsoft Dynamics 365 Blog
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Diana Hoffman

Senior Product Marketing Manager, Dynamics 365

Posts

Informal meeting with operations manager.
Informal meeting with operations manager.

Marketers today are rethinking their data strategies, looking for ways to take ownership of their customer data and to use that resource to create valued customer relationships in a time of tightening privacy legislation. Microsoft continues to make significant investments in helping organizations across industries fulfill customer demands for privacy and personalization while optimizing marketing Read more

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Retail shop owner working on Microsoft 365 Business Premium a mobile phone and a Surface. Female, retail, artwork, small business
Retail shop owner working on Microsoft 365 Business Premium a mobile phone and a Surface. Female, retail, artwork, small business

These days, customer experience is everything. Happy customers are loyal customers, but, as a group, they can be an elusive audience. Three quarters of consumers have tried new shopping behaviors since the pandemic started and 73 percent expect to continue to incorporate different brands they’ve tried into their routines.1 As we see a slow, but continued Read more

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Business person closing Lenovo ThinkPad X1 Fold while sitting at a conference room table.
Business person closing Lenovo ThinkPad X1 Fold while sitting at a conference room table.

Organizations across industries and around the world are seeking new ways to unlock their customer data to provide high-quality, connected customer experiences. Microsoft’s work to help enterprises, especially those in the retail, consumer brands, healthcare, manufacturing, and media and advertising industries to meet their customers’ expectations by delivering privacy-aware, consent enabled personalization has gained some Read more

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Male millennial using Surface Pro and Surface Pen, standing in front of faucet display wall in a kitchen and bath showroom.
Male millennial using Surface Pro and Surface Pen, standing in front of faucet display wall in a kitchen and bath showroom.

Today, nothing is certain for brands. Standing still means falling behind. Heritage brands are no different. Now more than ever, brands need to find authentic ways to engage with digitally-savvy consumers no matter where they are. How do brands steeped in tradition create modern experiences that resonate with today’s digital-native consumers? Heritage brands like Campari Read more

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