Jim Nakashima, Author at Microsoft Dynamics 365 Blog

Design project manager analyzing customer experience data with a marketing team member.

Published April 19, 2023

5 min read

Use generative AI to drive customer engagement with 2023 release wave 1 for Dynamics 365 Marketing and Customer Insights

Discover how 2023 release wave 1 for Dynamics 365 Marketing and Dynamics 365 Customer Insights will help you delight your customers while increasing your team's efficiency.

Hybrid work. Woman sitting at casual desk at home with an HP Elite Folio which is a commercial device. Taking notes and smiling. Windows 11 Pro.

Published March 14, 2023

4 min read

Deliver personalized customer experiences with Copilot in Dynamics 365 Marketing and Customer Insights

With Copilot in Microsoft Dynamics 365 Customer Insights and Dynamics 365 Marketing, marketers can now take advantage of the latest generative AI-powered tools to learn more about their customers, create targeted customer segments, and generate personalized content.

Close-up of a woman focused on her computer screen.

Published November 29, 2022

6 min read

5 steps for transforming customer experience with Dynamics 365 Marketing and Customer Insights updates

Hyper-personalized, self-driven, seamless interaction across any channel at any time is no longer a nice-to-have but a must-have as customers want to engage on their own terms and expect businesses to deliver even better experiences.

Smiling business woman using a computer, sitting at a desk in an office.

Published September 21, 2022

8 min read

Transforming customer experiences with connected sales and marketing

Excellent CX encourages your customers to purchase your products, be repeat customers, and recommend your brand. So how do we live up to these customers’ expectations?

Seller working from home and is on a sales call via Microsoft Teams. Keywords: Dynamics 365; man; hybrid work; business decision maker (BDM); remote work; manager; end user; on the go; Surface tablet; video call

Published March 21, 2022

6 min read

Get unparalleled value with Dynamics 365 Marketing 2022 release wave 1

I am thrilled to share an overview of the exciting new capabilities coming in the 2022 release wave 1 for Microsoft Dynamics 365 Marketing, and more importantly, the value that these new capabilities will bring you because we’ve tailored it to meet, and exceed, the needs of today’s marketers and their customers. Marketing has always

Female small business employee checking inventory using a Surface Go device.

Published August 17, 2021

2 min read

Make every interaction count with customer journey orchestration

Since the onset of the digital age, customer behaviors have radically evolved. As new technology emerges, customers’ expectations for brands continually align with digital evolution. However, the pandemic has brought along a significant, unexpected shift in both customer behavior and expectations. With lives upended and livelihoods being affected around the world, consumers have been forced

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