Jim Nakashima Posts
Partner Head of Product, Microsoft Dynamics 365 Marketing
4 min read
Deliver personalized customer experiences with Copilot in Dynamics 365 Marketing and Customer InsightsWith Copilot in Microsoft Dynamics 365 Customer Insights and Dynamics 365 Marketing, marketers can now take advantage of the latest generative AI-powered tools to learn more about their customers, create targeted customer segments, and generate personalized content.
6 min read
5 steps for transforming customer experience with Dynamics 365 Marketing and Customer Insights updatesHyper-personalized, self-driven, seamless interaction across any channel at any time is no longer a nice-to-have but a must-have as customers want to engage on their own terms and expect businesses to deliver even better experiences.
8 min read
Transforming customer experiences with connected sales and marketingExcellent CX encourages your customers to purchase your products, be repeat customers, and recommend your brand. So how do we live up to these customers’ expectations?
6 min read
Get unparalleled value with Dynamics 365 Marketing 2022 release wave 1I am thrilled to share an overview of the exciting new capabilities coming in the 2022 release wave 1 for Microsoft Dynamics 365 Marketing, and more importantly, the value that these new capabilities will bring you because we’ve tailored it to meet, and exceed, the needs of today’s marketers and their customers. Marketing has always
2 min read