Safiyyah O’Quinn, Author at Microsoft Dynamics 365 Blog

Published March 3, 2022

5 min read

4 key elements to a successful field service transformation

A successful digital transformation requires weaving together technology, data, process, and operational change. If one of these domains fails to make the grade, your entire transformation may be in jeopardy. These four domains have one thing in common and that is they rely on people and what they bring to the table.

Published February 14, 2022

6 min read

6 field service trends to watch in 2022

The global field service market is continuing to grow at a quickening pace. In 2016, the field service market size was estimated to be $1.78 billion USD, and now that number is predicted to hit $4.45 billion by the end of 2022—an estimated compound annual growth rate (CAGR) of 16.5 percent.

A remote field engineer completing a security assessment on a tablet.

Published February 2, 2022

4 min read

Microsoft is named a Leader for Field Service Management

The past year has cultivated many personal and professional changes. No person or industry has been untouched. Even field service has embraced seismic changes as a result of the ongoing global pandemic. For many field service organizations, being dispatched to the customer’s location to diagnose and resolve an issue became more complex than ever before.

Safiyyah O’Quinn articles

4 key elements to a successful field service transformation

6 field service trends to watch in 2022

Microsoft is named a Leader for Field Service Management

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