New eBook: How to customize a CRM business process

If you’re looking for easy-to-read guidance on how to customize one of the many business process solutions available for download from the Microsoft Dynamics Marketplace, check out the new eBook: Change a business process.

By walking you step-by-step through a visual example, the eBook explains how to use the business process editor to customize an existing business process by adding a stage and steps. This eBook is intended for CRM admins or managers who want to learn how to adapt a business process to match the way their organization does things.


Shelly Haverkamp

Content Project Manager
Microsoft Dynamics CRM
End User Writing Team