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Customer relationships are at the heart of every successful organization. To deliver high quality customer experiences, you need to not only be collaborating internally within your organization but also engaging in effective customer conversations. As part of our goal to put people at the center of your experience in Dynamics 365, we are bringing a Read more

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We are thrilled to announce that the much-awaited feature mobile offline for Dynamics 365 for Customer Engagement apps (9.x online versions only) is now available for Public Preview. This feature is available on Dynamics 365 for phones and tablet app for iOS and Android users. Going forward, we will also enable this functionality for all Read more

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Applies to: Project Service Automation for Dynamics 365  We’re pleased to announce the latest update for the Project Service Automation application for Dynamics 365. This release includes some important feature enhancements, improvements to quality, performance, and usability, and is based on your feedback and requests.  This release is compatible with Dynamics 365 for Customer Engagement Read more

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Applies to: Project Service Automation for Dynamics 365   We’re pleased to announce the latest update for the Project Service Automation application for Dynamics 365. This release includes bug fixes.  This release is compatible with Dynamics 365 for Customer Engagement apps version 9.x. To update to this release, visit the Admin Center for Dynamics 365 online, Read more

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We are thrilled to announce that the Email-based sign-in experience for Dynamics 365 for phones and tablet app is now Generally Available for iOS users. Signing in using an email address has been a long standing ask from the customers and we are excited to deliver it to you. What is it? Dynamics 365 for phones Read more

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Introduction Many companies provide the option for customers to receive appointment reminders whether that’s through email or text message. Not only does Microsoft support a wholistic approach to customer relationship management with Dynamics 365, it also provides the ability to manage these appointment reminders through Flow and its connection to Dynamics, which is an incredible Read more

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Applies to: Project Service Automation for Dynamics 365 We’re pleased to announce the latest update for the Project Service Automation application for Dynamics 365. This release includes improvements to quality, performance, and usability, and is based on your feedback and requests.  This release is compatible with Dynamics 365 9.x. To update to this release, visit Read more

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Applies to: Field Service version 8.5.0.345 on Dynamics 365 for Customer Engagement version 9.x     Visit the Admin Center for Dynamics 365 solutions page to install the update. For details, refer to how to install or update a preferred solution.  Please visit Field Service Docs for all Field Service updates and related content.  Field Service Read more

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Applies to: Field Service version 7.5.7.87 on Dynamics 365 for Customer Engagement version 9.x     Visit the Admin Center for Dynamics 365 solutions page to install the update. For details, refer to how to install or update a preferred solution.  Please visit Field Service Docs for all Field Service updates and related content.  Field Service Read more

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Applies to: Project Service Automation for Dynamics 365     We’re pleased to announce the latest update for the Project Service Automation application for Dynamics 365. This release includes bug fixes.  This release is compatible with Dynamics 365 9.x. To update to this release, visit the Admin Center for Dynamics 365 online, solutions page to install Read more

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What is the issue? We have identified an issue where Unified Interface applications in Dynamics 365 for Customer Engagement and PowerApps with certain site map customizations do not render properly in Internet Explorer 11 browsers. Users affected by this will receive a blank page and possibly an “access denied” message when attempting to load some Read more

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