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Microsoft Dynamics 365


Ever since the mainframe, customers have been dealing with business apps that were little more than forms, over siloed data, tied to monolithic CRM and ERP suites that were hard to customize. We believe we can do better. Today, at our Business Forward event in Chicago, Judson Althoff, James Philips and I are excited to meet with business leaders from a range of industries to share how Microsoft Dynamics 365’s modern, unified, intelligent and adaptive business apps can help them innovate and compete.

Dynamics 365 is already helping more organizations, than ever before – in fact, more than 60 percent of the Fortune 500 industrial companies. Last week, we highlighted how several of these organizations plan to accelerate their own digital transformation, including HP, Inc., who will be using Dynamics 365 AI solutions for intelligent customer care and service, along with the U.S. Department of Veterans Affairs and the Seattle Seahawks who are using Dynamics 365 to reinvent ways they connect with people and deliver improved experiences.

United Technologies enhances customer experiences with Dynamics 365 intelligence

Today we’re excited to welcome United Technologies Corporation (UTC), to that family of customers, and announce a strategic agreement designed to help UTC leverage Dynamics 365 and Azure to optimize its sales, customer care and field service operations.  For example, UTC will use Dynamics 365 to empower service technicians and sales teams in its Otis Elevator business. This will provide them with a unified view of the customer relationship and real-time elevator health data to enable predictive maintenance, dynamic field dispatching and a more seamless customer experience.

UTC manufactures and services millions of products for customers in the commercial aerospace and building industry that move the world forward. We are excited to partner with them to respond more quickly to sales opportunities with automation and intelligence, predict maintenance by operationalizing product data and empower thousands of service technicians in the field with mobile connectivity.

Make modern talent experiences a competitive differentiator

Extending our momentum with customers – and the incredible customer experiences we can deliver together – I’m also excited to share new innovations we are delivering to help our customers transform how they empower their people – arguably their most important resource.

Today’s human capital management systems are subject to the same challenges I see in most business applications – siloed, complicated and difficult to extend to embrace new opportunities. With Dynamics 365 for Talent, we take a modern approach helping you start where you are, allowing you to transform HR at your pace. We augment your existing systems of record with modular, intelligent cloud apps focused on critical scenarios. The result: immediate benefits, little to no disruption, and the flexibility to add new capabilities however and whenever you want.

Generally available today – Dynamics 365 for Talent: Attract and Onboard modular apps

These new modular applications can help you capture the best talent and shorten time to impact by offering a smooth and transparent candidate and new hire experience, then streamlining the hire to onboarding experience for employees and hiring managers.

Dynamics 365 for Talent: Attract puts LinkedIn knowledge, Office 365 integration and Microsoft AI to work to help hiring managers capture top talent and streamline a time-consuming, expensive hiring process, from initial candidate application to offer acceptance. Attract offers a simple out-of-the box process flow, configurable for more sophisticated needs, with centralized candidate profiles, scheduling intelligence, and engaging web and mobile experiences for both interviewers and candidates alike.

Dynamics 365 for Talent: Onboard integration with Office 365 and LinkedIn helps set new employees up for success. With it, you can create personalized onboarding experiences that get new hires engaged before they even join the team. A clear onboarding checklist, important resources and a pre-built network of key contacts help accelerate their ability to deliver impact and we give you an up-to-date view of their experience through a consolidated HR profile.

Customers can purchase and deploy the modular apps on their own to rapidly augment the rest of your human resources technology. They are also included as part of our comprehensive human capital management platform, Dynamics 365 for Talent.

Start with your own team and evolve your company’s conversation about talent

You can even get started using Attract and Onboard for just your team, or department, while continuing to work with HR and official systems of record by signing up for a free 60 day trial of Dynamics 365 for Talent: Attract or Dynamics 365 for Talent: Onboard.

Attract and Onboard are available for purchase directly from the web:

In closing

From new modular applications to transform how you engage with new hires, to cutting edge AI deployed against streams of data from IoT devices that quite literally move the world around us, Dynamics 365 offers our customers a platform to transform their business, one critical business process at a time. Learn how we can help by visiting our comprehensive overview of Dynamics 365 or finding out more about new capabilities we are bringing to market through our long term Dynamics 365 Roadmap.