Final Status: Engineers have deployed a new build, and confirmed that the issue is no longer affecting customers. If you are continuing to experience problems, please contact Microsoft Support. User Experience: Affected users attempting to sign-in to their organizations were being redirected to the LCS Homepage. Customer Impact: A subset of LCS customers worldwide.
Post Incident Review Report Summary On Tuesday, July 5, 2016 at 9:02 AM UTC, internal monitoring detected an issue with the Microsoft Dynamics Lifecycle Services (LCS) preventing users from signing in. Microsoft engineers restarted the impacted LCS servers, restoring service on Tuesday, July 5, 2016 at 11:24 AM UTC.
Final Status: Microsoft received a customer escalation stating that their Microsoft Dynamics LCS portal was unavailable. Microsoft engineers identified an issue with the LCS portal and took mitigating steps to restore access. User Experience: Users attempting to sign in to LCS would be redirected back to the sign in page.
Final Status: Microsoft received a customer escalation stating that their Microsoft Dynamics LCS portal was unavailable. Microsoft engineers identified an issue with the LCS portal and took mitigating steps to restore access. User Experience: Users attempting to sign in to LCS would be redirected back to the sign in page.
Final Status: Internal monitoring alerted Microsoft engineers to an LCS portal access issue. Microsoft engineers restarted the portal services, and access to LCS was restored for customers. User Experience: Users attempting to sign in to LCS would be redirected back to the sign in page. Customer Impact: All Microsoft Dynamics LCS customers worldwide.
Final Status: Microsoft Dynamics engineers have restored the malfunctioning infrastructure and confirmed that service has been restored. If you are continuing to experience problems please contact Microsoft support. User Experience: Affected users received a “502 error” message when attempting to sign-in to their AX organizations. Customer Impact: A subset of customers in EMEA.
Post Incident Review Report Summary On Friday, April 15, 2016 at 3:48 PM UTC, internal monitoring indicated the AX Help Wiki was intermittently inaccessible. Microsoft engineers followed documented procedures to restore service Friday, April 15, 2016 at 4:19 PM UTC. User Experience Users experienced intermittent access issues to the Dynamics AX Help Wiki.
Current Status: The Dynamics Engineering team has followed documented procedures to resolve an issue with AX deployment in the EMEA region. User Experience: Customers may have been unable to install Dynamics AX. Customer Impact: Customers in the EMEA region attempting to install Dynamics AX.
Post Incident Review Report Summary On Monday, March 14, 2016 at 2 AM UTC, internal monitoring detected an issue with the AX Help page following an update where users were unable to use the AX Help function or see the online Wiki.
Current Status: This has been resolved. Further investigation is ongoing to determine root cause and help prevent further occurrences. User Experience: Dynamics AX users are unable to access Dynamics AX Help. Customer Impact: All Dynamics AX users.
Final Status: During investigation, engineers discovered that customers were experiencing LCS sign-in issues. Microsoft engineers followed documented procedures and were able to restore service for impacted customers at 7:08 PM UTC. The root cause of this incident is currently under investigation. Customer Impact: No known customer escalations.
