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Microsoft Dynamics 365 Blog
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Jeff Comstock

General Manager, Dynamics 365 Customer and Field Service

Posts

Male worker wearing utility suit using tablet. Industrial vats visible in background.
Male worker wearing utility suit using tablet. Industrial vats visible in background.
This post has been updated on June 15, 2020; for the most up-to-date information on Dynamics 365 offers, see Microsoft offers. In today’s dynamic business climate, field service teams are still expected to maintain infrastructure and customer equipment, often with fewer onsite technicians and limited face-to-face interaction with customers. That means adjusting one’s field service...Read more
a man using a laptop computer
a man using a laptop computer
This post has been updated on June 15, 2020; for the most up-to-date information on Dynamics 365 offers, see Microsoft offers. The COVID-19 outbreak has challenged customer service teams to rapidly adapt operations to respond to an influx of volume, particularly in contact centers. When that volume is tied to a time of crisis and...Read more
Customer service agents sitting with headsets at laptops smiling.
Customer service agents sitting with headsets at laptops smiling.
By listening to our customers and keeping a focus on the horizon, Dynamics 365 Customer Service continues to provide you with the ability to differentiate your brand by consistently delivering exceptional customer service. Our vision is clear: to help you earn customers for life. Each new feature helps solve business challenges, empowering every manager and...Read more
Customer service representative using Dynamics 365 Customer Service.
Customer service representative using Dynamics 365 Customer Service.
Today we’re announcing the release of the new Dynamics 365 Customer Service digital messaging offering. This new digital messaging offering expands and unifies the core capabilities of Omnichannel for Customer Service. With digital messaging, you’re able to further empower contact centers to provide seamless, more personalized customer service across a wide range of channels. Combining...Read more