Microsoft Dynamics 365 Blog
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Jeff Comstock

Vice President, Dynamics 365 Customer Service

Posts

Adult male inside using Microsoft Modern USB Headset
Adult male inside using Microsoft Modern USB Headset

Today, I am excited to announce the general availability of the first-party voice channel for Microsoft Dynamics 365 Customer Service. With the addition of the voice channel, built on the same planet-scale platform as Microsoft Teams, Dynamics 365 Customer Service expands to become the all-in-one digital contact center solution. Organizations can now provide consistent and Read more

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Female small business professional at desk using an Acer Spin 1 device running Microsoft Teams video conference call.
Female small business professional at desk using an Acer Spin 1 device running Microsoft Teams video conference call.

Today we’re announcing new capabilities to help customer and field service teams deliver more consistent and engaging experiences, from the call center to on-site visits. The new features for Microsoft Dynamics 365 Customer Service and Microsoft Dynamics 365 Field Service. provide the agility to adapt to changing customer needs, as well as streamline agent and Read more

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Key words: tele conferencing, cloud calling, Microsoft Teams, meeting, conference call, phone system, video system, Business Voice
Key words: tele conferencing, cloud calling, Microsoft Teams, meeting, conference call, phone system, video system, Business Voice

With service at the heart of businesses’ relationships with their customers, our passion to enable those businesses to earn customers for life through exceptional service delivery fuels our innovation on the service suite of Microsoft Dynamics 365 applications. Businesses are racing to transform their service organizations from cost centers into profit centers through always-on, world-class Read more

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Female small business executive using HP Elite device running Microsoft Teams conference call. Different screens are available: one featuring 1 person on screen, another with 9 people on screen. Keywords: Microsoft Teams, Bluetooth, coffee.
Female small business executive using HP Elite device running Microsoft Teams conference call. Different screens are available: one featuring 1 person on screen, another with 9 people on screen. Keywords: Microsoft Teams, Bluetooth, coffee.

We are announcing the expansion of Microsoft Dynamics 365 Customer Service omnichannel capabilities to include a new voice channel, built on Microsoft Azure Communication Services. The addition of this channel gives businesses the scale and reliability of the calling platform that powers Microsoft Teams worldwide today. With native voice, businesses receive seamless, end-to-end omnichannel experiences Read more

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Male worker wearing utility suit using tablet. Industrial vats visible in background.
Male worker wearing utility suit using tablet. Industrial vats visible in background.

This post has been updated on June 15, 2020; for the most up-to-date information on Dynamics 365 offers, see Microsoft offers. In today’s dynamic business climate, field service teams are still expected to maintain infrastructure and customer equipment, often with fewer onsite technicians and limited face-to-face interaction with customers. That means adjusting one’s field service Read more

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a man using a laptop computer
a man using a laptop computer

This post has been updated on June 15, 2020; for the most up-to-date information on Dynamics 365 offers, see Microsoft offers. The COVID-19 outbreak has challenged customer service teams to rapidly adapt operations to respond to an influx of volume, particularly in contact centers. When that volume is tied to a time of crisis and Read more

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