Microsoft Dynamics 365 Blog
Pulkita Dua

Pulkita Dua

Senior Product Manager

Posts

Photo of a man working on a laptop in a kitchen.
Photo of a man working on a laptop in a kitchen.

With most customer support agents now working remotely, the days of getting help from a peer in the next cubicle are over. Working in isolation, agents are frustrated, issues take longer to resolve, and customers aren’t happy. But while agents are isolated, resolving a customer issue often requires input from multiple departments across the company. Read more

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