Pulkita Dua articles

Pulkita Dua
Pulkita Dua
Senior Product Manager
2 min read

Collaborative customer support helps agents resolve issues faster 

With most customer support agents now working remotely, the days of getting help from a peer in the next cubicle are over. Working in isolation, agents are frustrated, issues take longer to resolve, and customers aren’t happy. But while agents are isolated, resolving a customer issue often requires input from multiple departments across the company.