Create a Digital Contact Center in seconds with the Customer Service free trial

We know how important it can be to see a product, test drive all its capabilities, and explore different features before you are ready to buy. With the Dynamics 365 Customer Service trials, you can quickly and easily experience the product for free. There is no credit card required or software to install! Here is what you get: 

  • A tenant with preloaded sample data that you can modify, plus the ability to create new data  
  • The ability to visualize the power of out-of-box analytics based on the sample data  
  • A voice and chat channel experience for both the customer and the agent that simulates real contact center processes with no configuration 

You’ll learn how these intelligent business applications go beyond traditional customer relationship management (CRM) systems to help you adapt, innovate, and delight every customer. You can even make customizations to the trial to see how the product would look within your organization. 

In the trial, you’ll discover how to: 

  • Engage customers and provide omnichannel support 
    • Empower agents with the right information at the right time for quick resolutions 
    • Monitor and improve operations with insights for increased productivity 

    Sign up, launch the product, and then follow along with curated tours that show the breadth and depth of Dynamics 365 Customer Service capabilities without any manual effort required.

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    Dynamics 365 Customer Service trial landing page

    How to Sign up

    You can sign up for a trial with a work account (onmicrosoft) here or a personal (Gmail, Outlook, Yahoo) account here. To learn more, watch this short demo.

    There are a few differences in the trial experience depending on whether you log in with a work account or a personal account. With a personal account, you will have access to the full trial except the ability to do the following: 

    • Extend the trial beyond 30 days 
    • Buy now and purchase a license directly from the trial environment
      • Customize the PVA bot (the default out-of-box bot will work)  
      • Enable some features like case swarming 

      But no matter which email you use to sign up, you will get the out-of-box Power Virtual Agents (PVA), omnichannel, unified routing, and other core D365 Customer Service capabilities as part of the trial. You can see the full list of licenses that come with the trial here.  

      Once you’re logged in and on the home page, you can watch a short video showcasing the all-encompassing value of engaging customers with Dynamics 365 Customer Service, and then start the tours. 

      Engage customers and provide omnichannel support

      Voice tour

      You can now simulate the end-to-end experience of a customer calling your company and how it will be routed to an agent. You can see real-time sentiment analysis, real-time transcription, knowledge articles, and agent scripts already populated. 

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      Agent view of a customer call

      Chat tour

      Like the voice tour, you can explore how customers will interact with your company through your company’s chat widget. Just click the Chat demo and see how the PVA bot greets customers and how they are routed to agents. 

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      Agent view of a customer chat

      Empower agents with the right information at the right time for quick resolutions 

      Explore cases by seeing what it’s like to take a case in the unified agent workspace. See incoming items for agents across a wide spectrum of channels. While issues can come from any supported channel, Customer Service workspace helps agents stay on top of their work with one unified agent desktop. 

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      Agent view of active cases

      Monitor and improve operations

      Delve into the depth and breadth of our insight capabilities that help supervisors learn about their operations and provide meaningful, actionable data.

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      Supervisor view of case insights

      With these features, you can test drive all that Dynamics 365 Customer Service has to offer in seconds. Embark on your journey to empower your agents and set up your organization for success. And if you like what you see, and you logged in with a work account ( email), you can buy a license today! 


      Get your free trial.

      Read the trial FAQ.