Tricia Morris, Author at Microsoft Dynamics 365

New Study Highlights the Role Technology Plays in Accelerating Digital Transformation

May 4, 2017

By Tricia Morris

In a recent MIT Sloan Management Review report, Aligning the Organization for Its Digital Focus , nearly 90% of more than 3500 business executives from around the globe said they anticipate their industries…...

Dynamics 365 and the Microsoft Stores: Partners in Digital Transformation

April 27, 2017

By Tricia Morris

The Microsoft Stores have a story to tell: a digital transformation story that continues to be written, chapter by chapter, by One Microsoft. From the storefront to the back office, Microsoft’s retail…...

Digital Transformation: Is Your Organization the Digital Predator or Digital Prey?

April 20, 2017

By Tricia Morris

According to a recent MIT Sloan Management Review and Deloitte University Press report, Aligning the Organization for Its Digital Focus , nearly 90% of more than 3,700 business executives, managers and…...

Read the Forrester Report: Define New Metrics for Digital Business Success

April 6, 2017

By Tricia Morris

In a recent webinar available on-demand , Forrester VP and Principal Analyst Nigel Fenwick revealed that digital predators (those organizations moving farther the fastest when it comes to digital transformation…...

Microsoft Wins in 2017 CRM Magazine Service Leader Awards

March 30, 2017

By Tricia Morris

As we continue to innovate across Microsoft with our customers and their digital transformation needs in mind, customer service and customer engagement are a top focus. Through our own State of Global…...

Get Innovative Insights on Customer Engagement: Join Microsoft at CRM Evolution

March 23, 2017

By Tricia Morris

On April 24 – 26, the Nation’s Capital plays host to CRM Evolution , accompanied by the Customer Service Experience and SpeechTEK conferences running concurrently. Sessions at the conference hosted…...

6 Keys to Drive New Customer Value and Revenue

March 17, 2017

By Tricia Morris

By the end of 2017, two-thirds of the CEOs of Global 2000 companies will have digital transformation at the center of their corporate strategy, according to the report IDC FutureScape: Worldwide Digital…...

Microsoft Dynamics 365 Wins 2017 CUSTOMER Magazine Product of the Year Award

March 9, 2017

By Tricia Morris

As we continue to innovate across Microsoft with our customers and their digital transformation needs in mind, we are excited to announce that TMC , a global integrated media company and publisher of CUSTOMER…...

Predicting: The Future of Customer Engagement

March 2, 2017

By Tricia Morris

Expectations for customer engagement continue to grow at an exponential rate. According to Microsoft’s 2016 State of Global Customer Service Report which surveyed 5,000 customers across Brazil, Germany…...

16 Startling Statistics Forecasting the Future of Artificial Intelligence

February 16, 2017

By Tricia Morris

“Cortana?” “I’m listening…” “Define artificial intelligence.” “According to merriam-webster.com, the simple definition of artificial intelligence…...

Mixed reality 2018 year in review (and what’s to come in 2019)

Hi everyone! I hope this month’s blog finds you well. Before we dive in, I wanted to take a quick moment to wish you all a happy holiday season and a great end to 2018. May the next few weeks bring you an abundance of joy and time well spent with those closest to you....

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Mo Osborne

Corporate Vice President and Chief Operating Officer, Business Applications Engineering

Announcing the Dynamics 365 April ‘19 release timeline

In July 2018, we announced a set of changes to the way we deliver Dynamics 365 updates to help you stay current in a consistent, predictable, and seamless manner. Today, I want to follow-up with an update on our progress since July, as well as reveal the timeline and details for the April ’19 release....

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Laurel Reitman

General Manager, Dynamics 365 for Talent

Accelerate time to hire with Adobe Sign for Microsoft Dynamics 365 for Talent

Yesterday, Adobe announced new innovations for Financial Services and HR industries to provide customers with more agile and secure business processes than ever before. These innovations include an exciting new integration between Microsoft Dynamics 365 for Talent and Adobe Sign. Far too many HR organizations are drowning in paper. In fact, a recent study by...

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Posts by Tricia Morris