Tricia Morris, Author at Microsoft Dynamics 365

May 4, 2017

New Study Highlights the Role Technology Plays in Accelerating Digital Transformation

In a recent MIT Sloan Management Review report, Aligning the Organization for Its Digital Focus , nearly 90% of more than 3500 business executives from around the globe said they anticipate their industries…...

April 27, 2017

Dynamics 365 and the Microsoft Stores: Partners in Digital Transformation

By Tricia Morris

The Microsoft Stores have a story to tell: a digital transformation story that continues to be written, chapter by chapter, by One Microsoft. From the storefront to the back office, Microsoft’s retail…...

April 20, 2017

Digital Transformation: Is Your Organization the Digital Predator or Digital Prey?

By Tricia Morris

According to a recent MIT Sloan Management Review and Deloitte University Press report, Aligning the Organization for Its Digital Focus , nearly 90% of more than 3,700 business executives, managers and…...

April 6, 2017

Read the Forrester Report: Define New Metrics for Digital Business Success

By Tricia Morris

In a recent webinar available on-demand , Forrester VP and Principal Analyst Nigel Fenwick revealed that digital predators (those organizations moving farther the fastest when it comes to digital transformation…...

March 30, 2017

Microsoft Wins in 2017 CRM Magazine Service Leader Awards

By Tricia Morris

As we continue to innovate across Microsoft with our customers and their digital transformation needs in mind, customer service and customer engagement are a top focus. Through our own State of Global…...

March 23, 2017

Get Innovative Insights on Customer Engagement: Join Microsoft at CRM Evolution

By Tricia Morris

On April 24 – 26, the Nation’s Capital plays host to CRM Evolution , accompanied by the Customer Service Experience and SpeechTEK conferences running concurrently. Sessions at the conference hosted…...

March 17, 2017

6 Keys to Drive New Customer Value and Revenue

By Tricia Morris

By the end of 2017, two-thirds of the CEOs of Global 2000 companies will have digital transformation at the center of their corporate strategy, according to the report IDC FutureScape: Worldwide Digital…...

March 9, 2017

Microsoft Dynamics 365 Wins 2017 CUSTOMER Magazine Product of the Year Award

By Tricia Morris

As we continue to innovate across Microsoft with our customers and their digital transformation needs in mind, we are excited to announce that TMC , a global integrated media company and publisher of CUSTOMER…...

March 2, 2017

Predicting: The Future of Customer Engagement

By Tricia Morris

Expectations for customer engagement continue to grow at an exponential rate. According to Microsoft’s 2016 State of Global Customer Service Report which surveyed 5,000 customers across Brazil, Germany…...

February 16, 2017

16 Startling Statistics Forecasting the Future of Artificial Intelligence

By Tricia Morris

“Cortana?” “I’m listening…” “Define artificial intelligence.” “According to merriam-webster.com, the simple definition of artificial intelligence…...

Bringing mixed reality and Dynamics 365 together

Hey everyone! I hope this note finds you well. For those who have been following and participating in our mixed reality journey, welcome to our new home in the Dynamics 365 blog! For those new to us, on behalf of everyone who works on mixed reality business applications at Microsoft it is our pleasure to...

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James Phillips

Corporate Vice President, Engineering

Bringing our October 2018 release to life at Ignite

As we continue our momentum and investments in Microsoft business applications, I’m excited to highlight some of the new capabilities in the October 2018 release of Dynamics 365 and the Power platform at Ignite 2018 today. In my keynote at the event with Alysa Taylor, we are featuring two customers, Polaris Industries and Northwell Health....

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Charles Lamanna

General Manager, Business Applications Platform

October update brings new user experience to Dynamics 365 for Customer Engagement

The next update to Microsoft Dynamics 365 for Customer Engagement on-premises apps is coming in October, bringing a brand-new user experience among a host of new and updated capabilities. The Unified Interface is a new metadata driven client interface that provides consistent experiences across all applications, devices, and form factors. Whether you are on a...

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Posts by Tricia Morris