Tricia Morris Posts
Dynamics 365 and the Microsoft Stores: Partners in Digital Transformation
The Microsoft Stores have a story to tell: a digital transformation story that continues to be written, chapter by chapter, by One Microsoft. From the storefront to the back office, Microsoft’s retail...
Digital Transformation: Is Your Organization the Digital Predator or Digital Prey?
According to a recent MIT Sloan Management Review and Deloitte University Press report, Aligning the Organization for Its Digital Focus , nearly 90% of more than 3,700 business executives, managers and...
Read the Forrester Report: Define New Metrics for Digital Business Success
In a recent webinar available on-demand , Forrester VP and Principal Analyst Nigel Fenwick revealed that digital predators (those organizations moving farther the fastest when it comes to digital transformation...
Microsoft Wins in 2017 CRM Magazine Service Leader Awards
As we continue to innovate across Microsoft with our customers and their digital transformation needs in mind, customer service and customer engagement are a top focus. Through our own State of Global...
Get Innovative Insights on Customer Engagement: Join Microsoft at CRM Evolution
On April 24 - 26, the Nation’s Capital plays host to CRM Evolution , accompanied by the Customer Service Experience and SpeechTEK conferences running concurrently. Sessions at the conference hosted...
6 Keys to Drive New Customer Value and Revenue
By the end of 2017, two-thirds of the CEOs of Global 2000 companies will have digital transformation at the center of their corporate strategy, according to the report IDC FutureScape: Worldwide Digital...
Microsoft Dynamics 365 Wins 2017 CUSTOMER Magazine Product of the Year Award
As we continue to innovate across Microsoft with our customers and their digital transformation needs in mind, we are excited to announce that TMC , a global integrated media company and publisher of CUSTOMER...
Predicting: The Future of Customer Engagement
Expectations for customer engagement continue to grow at an exponential rate. According to Microsoft’s 2016 State of Global Customer Service Report which surveyed 5,000 customers across Brazil, Germany...
16 Startling Statistics Forecasting the Future of Artificial Intelligence
“Cortana?” “I’m listening…” “Define artificial intelligence.” “According to merriam-webster.com, the simple definition of artificial intelligence...
6 Technology Trends Shaping Digital Transformation
Digital transformation, as defined by Constellation Research, is the methodology in which organizations transform and create new business models and culture with digital technologies. And these new business...