Tricia Morris, Author at Microsoft Dynamics 365

May 4, 2017

New Study Highlights the Role Technology Plays in Accelerating Digital Transformation

In a recent MIT Sloan Management Review report, Aligning the Organization for Its Digital Focus , nearly 90% of more than 3500 business executives from around the globe said they anticipate their industries…...

April 27, 2017

Dynamics 365 and the Microsoft Stores: Partners in Digital Transformation

By Tricia Morris

The Microsoft Stores have a story to tell: a digital transformation story that continues to be written, chapter by chapter, by One Microsoft. From the storefront to the back office, Microsoft’s retail…...

April 20, 2017

Digital Transformation: Is Your Organization the Digital Predator or Digital Prey?

By Tricia Morris

According to a recent MIT Sloan Management Review and Deloitte University Press report, Aligning the Organization for Its Digital Focus , nearly 90% of more than 3,700 business executives, managers and…...

April 6, 2017

Read the Forrester Report: Define New Metrics for Digital Business Success

By Tricia Morris

In a recent webinar available on-demand , Forrester VP and Principal Analyst Nigel Fenwick revealed that digital predators (those organizations moving farther the fastest when it comes to digital transformation…...

March 30, 2017

Microsoft Wins in 2017 CRM Magazine Service Leader Awards

By Tricia Morris

As we continue to innovate across Microsoft with our customers and their digital transformation needs in mind, customer service and customer engagement are a top focus. Through our own State of Global…...

March 23, 2017

Get Innovative Insights on Customer Engagement: Join Microsoft at CRM Evolution

By Tricia Morris

On April 24 – 26, the Nation’s Capital plays host to CRM Evolution , accompanied by the Customer Service Experience and SpeechTEK conferences running concurrently. Sessions at the conference hosted…...

March 17, 2017

6 Keys to Drive New Customer Value and Revenue

By Tricia Morris

By the end of 2017, two-thirds of the CEOs of Global 2000 companies will have digital transformation at the center of their corporate strategy, according to the report IDC FutureScape: Worldwide Digital…...

March 9, 2017

Microsoft Dynamics 365 Wins 2017 CUSTOMER Magazine Product of the Year Award

By Tricia Morris

As we continue to innovate across Microsoft with our customers and their digital transformation needs in mind, we are excited to announce that TMC , a global integrated media company and publisher of CUSTOMER…...

March 2, 2017

Predicting: The Future of Customer Engagement

By Tricia Morris

Expectations for customer engagement continue to grow at an exponential rate. According to Microsoft’s 2016 State of Global Customer Service Report which surveyed 5,000 customers across Brazil, Germany…...

February 16, 2017

16 Startling Statistics Forecasting the Future of Artificial Intelligence

By Tricia Morris

“Cortana?” “I’m listening…” “Define artificial intelligence.” “According to merriam-webster.com, the simple definition of artificial intelligence…...

October update brings new user experience to Dynamics 365 for Customer Engagement

The next update to Microsoft Dynamics 365 for Customer Engagement on-premises apps is coming in October, bringing a brand-new user experience among a host of new and updated capabilities. The Unified Interface is a new metadata driven client interface that provides consistent experiences across all applications, devices, and form factors. Whether you are on a...

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James Phillips

Corporate Vice President, Engineering

Microsoft Business Applications Summit – Previewing what’s next

Today, we welcome more than 3,500 customers and partners to our inaugural Microsoft Business Applications Summit in Seattle. Over the next two days, this community will come together with the engineering teams that build Dynamics 365, Power BI, PowerApps, and Microsoft Flow to connect, share, learn, and be the first to know where we’re going...

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Alysa Taylor

Corporate Vice President, Business Applications & Industry

Helping partners grow business application practices with new investments in their success

Next week we look forward to hosting more than 16,000 partners, customers and business leaders at Microsoft Inspire, our largest annual partner event. Presentations from our CEO and leadership will have a common thread – the critical role our partners play in enabling customers to transform their businesses across industries. We’re constantly striving to enhance our...

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Posts by Tricia Morris