Tricia Morris, Author at Microsoft Dynamics 365

New Study Highlights the Role Technology Plays in Accelerating Digital Transformation

May 4, 2017

By Tricia Morris

In a recent MIT Sloan Management Review report, Aligning the Organization for Its Digital Focus , nearly 90% of more than 3500 business executives from around the globe said they anticipate their industries…...

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Dynamics 365 and the Microsoft Stores: Partners in Digital Transformation

April 27, 2017

By Tricia Morris

The Microsoft Stores have a story to tell: a digital transformation story that continues to be written, chapter by chapter, by One Microsoft. From the storefront to the back office, Microsoft’s retail…...

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Digital Transformation: Is Your Organization the Digital Predator or Digital Prey?

April 20, 2017

By Tricia Morris

According to a recent MIT Sloan Management Review and Deloitte University Press report, Aligning the Organization for Its Digital Focus , nearly 90% of more than 3,700 business executives, managers and…...

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Read the Forrester Report: Define New Metrics for Digital Business Success

April 6, 2017

By Tricia Morris

In a recent webinar available on-demand , Forrester VP and Principal Analyst Nigel Fenwick revealed that digital predators (those organizations moving farther the fastest when it comes to digital transformation…...

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Microsoft Wins in 2017 CRM Magazine Service Leader Awards

March 30, 2017

By Tricia Morris

As we continue to innovate across Microsoft with our customers and their digital transformation needs in mind, customer service and customer engagement are a top focus. Through our own State of Global…...

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Get Innovative Insights on Customer Engagement: Join Microsoft at CRM Evolution

March 23, 2017

By Tricia Morris

On April 24 – 26, the Nation’s Capital plays host to CRM Evolution , accompanied by the Customer Service Experience and SpeechTEK conferences running concurrently. Sessions at the conference hosted…...

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6 Keys to Drive New Customer Value and Revenue

March 17, 2017

By Tricia Morris

By the end of 2017, two-thirds of the CEOs of Global 2000 companies will have digital transformation at the center of their corporate strategy, according to the report IDC FutureScape: Worldwide Digital…...

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Microsoft Dynamics 365 Wins 2017 CUSTOMER Magazine Product of the Year Award

March 9, 2017

By Tricia Morris

As we continue to innovate across Microsoft with our customers and their digital transformation needs in mind, we are excited to announce that TMC , a global integrated media company and publisher of CUSTOMER…...

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Predicting: The Future of Customer Engagement

March 2, 2017

By Tricia Morris

Expectations for customer engagement continue to grow at an exponential rate. According to Microsoft’s 2016 State of Global Customer Service Report which surveyed 5,000 customers across Brazil, Germany…...

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16 Startling Statistics Forecasting the Future of Artificial Intelligence

February 16, 2017

By Tricia Morris

“Cortana?” “I’m listening…” “Define artificial intelligence.” “According to merriam-webster.com, the simple definition of artificial intelligence…...

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Growing the Microsoft and Adobe cloud partnership

Last week, I had the opportunity to spend two days at the Adobe Summit, where our longstanding partnership with Adobe grew deeper and stronger. The momentum around Adobe and Microsoft was palpable, and I’m thrilled that we’re offering our mutual customers best-in-class solutions to provide great experiences for their customers. It was an exciting week...

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Alysa Taylor

Corporate Vice President, Business Applications & Industry

Transforming manufacturing with intelligent business applications

Manufacturing has been a driving force for industrial and societal transformation for centuries. Next week, at Hannover Messe—the world’s leading trade show for industrial technology—decades of industrial technology innovation at Microsoft is intersecting with Industry 4.0. As Industry 4.0 ushers in new technological advances to improve operations, competition and customer demands are keeping pace. Customers...

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Lorraine Bardeen

General Manager, Mixed Reality Business Applications

Introducing Dynamics 365 mixed reality applications for HoloLens 2 and mobile devices

Hey everyone! Some of the most inspiring mixed reality fans we’ve met are those who have become champions of forward motion within their organizations. These people are agents of change who look at the working environment around them and discover firsthand the opportunity mixed reality represents to engage employees and improve operations in ways that...

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Blog Posts for Tricia Morris

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