Microsoft Dynamics 365 Blog

Tricia Morris

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a person smiling for the camera
a person smiling for the camera

Many successes in life have been and continue to be built from the best advice mom gave us. For example, Virgin Group founder Richard Branson says the best advice he ever received was from his mom, Eve… Read more

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Chat has always been right on the bubble in terms of becoming a commonly used customer service channel. But since social media and texting have made short messaging the mainstream method of communication… Read more

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a close up of a device
a close up of a device

From an industry that’s seeing some of its most satisfying service statistics ever, as well as some of the least, making an investment in consistently satisfying service and information delivery… Read more

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