Tricia Morris – Microsoft Dynamics 365

May 4, 2017
- Share

New Study Highlights the Role Technology Plays in Accelerating Digital Transformation

In a recent MIT Sloan Management Review report, Aligning the Organization for Its Digital Focus , nearly 90% of more than 3500 business executives from around the globe said they anticipate their industries…...

April 27, 2017
- Share

Dynamics 365 and the Microsoft Stores: Partners in Digital Transformation

By Tricia Morris

The Microsoft Stores have a story to tell: a digital transformation story that continues to be written, chapter by chapter, by One Microsoft. From the storefront to the back office, Microsoft’s retail…...

April 20, 2017
- Share

Digital Transformation: Is Your Organization the Digital Predator or Digital Prey?

By Tricia Morris

According to a recent MIT Sloan Management Review and Deloitte University Press report, Aligning the Organization for Its Digital Focus , nearly 90% of more than 3,700 business executives, managers and…...

April 6, 2017
- Share

Read the Forrester Report: Define New Metrics for Digital Business Success

By Tricia Morris

In a recent webinar available on-demand , Forrester VP and Principal Analyst Nigel Fenwick revealed that digital predators (those organizations moving farther the fastest when it comes to digital transformation…...

March 30, 2017
- Share

Microsoft Wins in 2017 CRM Magazine Service Leader Awards

By Tricia Morris

As we continue to innovate across Microsoft with our customers and their digital transformation needs in mind, customer service and customer engagement are a top focus. Through our own State of Global…...

March 23, 2017
- Share

Get Innovative Insights on Customer Engagement: Join Microsoft at CRM Evolution

By Tricia Morris

On April 24 – 26, the Nation’s Capital plays host to CRM Evolution , accompanied by the Customer Service Experience and SpeechTEK conferences running concurrently. Sessions at the conference hosted…...

March 17, 2017
- Share

6 Keys to Drive New Customer Value and Revenue

By Tricia Morris

By the end of 2017, two-thirds of the CEOs of Global 2000 companies will have digital transformation at the center of their corporate strategy, according to the report IDC FutureScape: Worldwide Digital…...

March 9, 2017
- Share

Microsoft Dynamics 365 Wins 2017 CUSTOMER Magazine Product of the Year Award

By Tricia Morris

As we continue to innovate across Microsoft with our customers and their digital transformation needs in mind, we are excited to announce that TMC , a global integrated media company and publisher of CUSTOMER…...

March 2, 2017
- Share

Predicting: The Future of Customer Engagement

By Tricia Morris

Expectations for customer engagement continue to grow at an exponential rate. According to Microsoft’s 2016 State of Global Customer Service Report which surveyed 5,000 customers across Brazil, Germany…...

February 16, 2017
- Share

16 Startling Statistics Forecasting the Future of Artificial Intelligence

By Tricia Morris

“Cortana?” “I’m listening…” “Define artificial intelligence.” “According to merriam-webster.com, the simple definition of artificial intelligence…...

Posts by Tricia Morris