Tricia Morris Posts
Collaboration Not Only Increases Sales, It Improves…
While many organizations aspire to create a culture of collaboration, today’s truth is that legacy technology, geography and other challenges tend to keep departments, people and knowledge siloed...
16 Stunning Statistics that Forecast the Future of the Internet of Things
When we started this decade, the Internet of Things was a basically a buzzword, talked about by a few, acted upon by fewer, a challenge to save for the future, like 2015 or 2020. But as a famous movie...
For Self-Service Success: Focus on Customers First, Not Cost Savings
As any brand or organization that’s implemented a customer self-service offering knows, build it and they will come. But will they be pleased when they get there? Satisfied when they leave? Forrester...
Government Customer Service: Lead the Campaign to Improve Public Perception
In a new Government Business Council Report titled The Path to Customer-Centric Service , 67% of surveyed federal managers say their organization’s service is on par with that of the private sector...
10 Things Mom Can Teach Us About Customer Service
Many successes in life have been and continue to be built from the best advice mom gave us. For example, Virgin Group founder Richard Branson says the best advice he ever received was from his mom, Eve...
5 Customer Service Best Practices to Take to the Bank
From an industry that’s seeing some of its most satisfying service statistics ever, as well as some of the least, making an investment in consistently satisfying service and information delivery...
No Small Change: Rethinking the Retail Customer Experience
Today’s retail customer is always shopping around, but while price, quality and brand name consistently bring customers to the table, it’s increasingly the retail customer experience (in store...