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In today’s fast-evolving global economy, organizations are increasingly pressed to find ways to accelerate their time to market and unlock value to achieve a significant return of investment (ROI) on their technological investments.

Companies worldwide are fast realizing the costly consequences of not having robust business continuity plans and remote-capable tools especially in times of crisis and uncertain macroeconomic conditions such as the ongoing COVID-19 pandemic.

With enterprise-ready mixed reality solutions like Dynamics 365 Remote Assist for HoloLens 2, not only can companies survive these tough times, but many organizations spanning across a multitude of industries including biotechnology, pharmaceuticals, and manufacturing have discovered that they were able to even thrive and accelerate their time to market when they embraced mixed reality technologies that enabled teams across geographic borders to collaborate seamlessly with 3D annotations and anchor critical work resources right within their real-world work environment.

In the manufacturing industry, we are also seeing a groundswell of interest in mixed reality technologies because of the tangible benefits that can be achieved in a short amount of time. Based on the Microsoft-commissioned Forrester Total Economic Impact (TEI) report for Dynamics 365 Remote Assist, organizations have reported numerous quantified benefits gained from using mixed reality technologies to empower frontline workers on production floors.

Some of these benefits (as detailed in the report) include:

  • Customers typically resolving throughput-impacted issues five days earlier, saving an estimated $20,052 per issue. For each production hour saved, the composite avoids $950 in wasted labor, $2,500 in lost operating income, and $1,563 in direct costs such as rush shipping, waste, and fees. Mixed reality technologies have helped organizations to adopt practices that are kinder to the environment by avoiding travel and improving first-time fix rates to reduce wastage and the need for additional re-work.
  • Experts avoid approximately 17 trips per year, saving $53,550 in travel costs and 384 hours per expert. When remote experts can help support frontline workers in real-time with 3D annotations right in their real-world work environment, companies now have the ability to develop business continuity plans by leveraging remote collaboration tools to ensure that the right expertise is accessible anytime, anywhere.

When coupled with Dynamics 365 Field Service, organizations can transform their entire service delivery experience, right from issue ticket creation to issue resolution. While Dynamics 365 Remote Assist enables field technicians to remotely triage issues before determining whether an onsite visit is required, Dynamics 365 Field Service further supports field technicians by optimizing the service management process. It enables organizations to optimize resource management to ensure that technicians with the right expertise are dispatched in a timely manner to the customer’s site. Once onsite, field technicians can then seamlessly access relevant work order information anchored right in the context of their real-world environment to get a comprehensive understanding of the issue. They can also create, edit, and save work orders while onsite, and include relevant image assets from their field visits for future reference. This wealth of service-related information ultimately enables customers to swiftly move from reactive to proactive service, and eventually even leverage predictive capabilities powered by AI to anticipate issues even before they occur.

Companies have also found innovative uses for mixed reality technology, including using Dynamics 365 Remote Assist to conduct remote site visits of their production facilities and to conduct remote training to help onboard new employees. Read this inspiring story about EcoLab to learn how they successfully tested virtual service delivery at their pharmaceutical drug production facilities—more information is also available in their EcoLab press release.

Learn more

If you’re considering ways to infuse mixed reality technologies to accelerate your organization’s time to market and help build robust business continuity plans with mixed reality, learn more about Dynamics 365 Remote Assist via our free Dynamics 365 Remote Assist learning path.

Want to truly transform your customers’ end-to-end service experience? Learn more about using Dynamics 365 Remote Assist with Dynamics 365 Field Service to equip your field technicians with critical tools, resources, and access to remote experts while on the job.

Register for the Bringing Mixed Reality to BioTech webinar, available on-demand, to hear from Ian Curtinsmith, Chief Information Officer of Medlab Clinical, an ASX-listed biotechnology company to learn how mixed reality business applications has helped MedLab Clinical overcome global travel restrictions and accelerate their products’ time to market now that experts can remotely collaborate seamlessly in real-time from around the world. You can also read MedLab Clinical’s story.


Sources: The Total Economic Impact™ Of Microsoft Dynamics 365 Remote Assist, a commissioned study conducted by Forrester Consulting on behalf of Microsoft, June 2020

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