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Microsoft Dynamics 365

The emails notification will not be send if email template will not be set up on the workflow configuration:

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Depend on if the workflow is global or company related there are different ways you need to set it up:

  1. For the company related workflow you need to set it up in:  Organization administration > Setup > Email templates
  2. For the global workflow you need to set it up in: System administration > Setup > Email > Email messages

How to set up email you can find here (the doc is AX2012 related but it is valid for Dynamics 365 for Operation): https://technet.microsoft.com/en-us/library/aa834423.aspx

The other think you need to check in the user options you need to make sure that Send notification in email is set to Yes:

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To set up email parameters pleaase follow: https://ax.help.dynamics.com/en/wiki/configure-email/

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