Microsoft Dynamics 365 Blog

The emails notification will not be send if email template will not be set up on the workflow configuration:


Depend on if the workflow is global or company related there are different ways you need to set it up:

  1. For the company related workflow you need to set it up in:  Organization administration > Setup > Email templates
  2. For the global workflow you need to set it up in: System administration > Setup > Email > Email messages

How to set up email you can find here (the doc is AX2012 related but it is valid for Dynamics 365 for Operation):

The other think you need to check in the user options you need to make sure that Send notification in email is set to Yes:



To set up email parameters pleaase follow:

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