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Over the last two years, our customers have been experiencing the benefits of the new user interface client for Dynamics 365 Sales, Customer Service, Project Service, Field Service, and Marketing. Many of our largest customers have successfully made the transition. As we’ve reached the milestone of over 80% of organizations enabling Unified Interface, we’re announcing that the legacy web client will be deprecated. Customers must transition to Unified Interface before October 1, 2020.

In addition, the following capabilities will also be removed on October 1, 2020: Process dialogs (previously announced) and Task flows (previously announced).

We’re announcing these changes to give customers early visibility and the opportunity to prepare for this update. Customers currently using the legacy web client for some or all workloads should make plans to update their environments as soon as possible. The Dynamics 365 Unified Interface Community site is a great place to start.

In the coming months, for those that have not already made the transition, we will be sending reminders and scheduling updates to transition customers to Unified Interface prior to October 1, 2020. The Dynamics 365 legacy web client, process dialogs, and task flows will no longer be available starting on October 1, 2020.

The time is now to plan for transition

The benefits of Unified Interface are numerous, including:

Work from anywhere: users expect to be able to work from anywhere, on any device. Unified Interface is a metadata-driven experience with controls built on an extensible framework that provides a uniform experience across mobile, embedded, and web clients. The app display reflows to the screen size in use.

Focused roles creation: coupled with the Unified Interface, focused role creation helps simplify the end user experience by including only the tasks and information for a given role in your organization. This reduces user confusion and lowers training costs. 

Improved navigation: end users can quickly move between apps and easily navigate with recent and pinned favorites. Together with focused role experiences, users only see what they need.  

Improved performance: users see great overall performance improvements over the legacy web client. Examples include retrieval of application metadata, improving the rendering of forms, reducing the load times of both forms and grids, and improved performance of customized form ribbons.

Overall productivity enhancements: reduced clicks for common tasks through the Timeline wall and business process flows improve the efficiency for users.

Accessibility: the Unified Interface was developed with accessibility standards in mind, including the Web Content Accessibility Guidelines (WCAG). We regularly publish Accessibility Conformance Reports that detail how our products and services conform with these accessibility standards.

A community of support

Wondering where to begin? Check out the Dynamics 365 Unified Interface Community site.

We’ve created help and support materials including videos, articles, and documentation to help you plan and manage the transition.

Please review and understand the details of the changes in the FAQ.

Learn about the Unified Interface

Getting Started Unified Interface Playbook

Introduction to Unified Interface (video)

Unified Interface Transition white paper

We're always looking for feedback and would like to hear from you. Please head to the Dynamics 365 Community to start a discussion, ask questions, and tell us what you think!

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