Microsoft Dynamics 365 Blog
Charles Lamanna

Charles Lamanna

Corporate Vice President, Business Applications and Platform, Microsoft

Posts

Customer service support call in action. Keywords: Dynamics 365; operations; woman; wearing headset; taking a phone call; typing
Customer service support call in action. Keywords: Dynamics 365; operations; woman; wearing headset; taking a phone call; typing

This post is co-authored by Tony Lorentzen, Senior Vice President and General Manager Intelligent Engagement, Nuance. Since Microsoft and Nuance joined forces earlier this year, both teams have been clear about our commitment to putting our customers first. Microsoft and Nuance are dedicated to ensuring our products complement each other, accelerate better business outcomes, and Read more

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a person sitting at a table in front of a building
a person sitting at a table in front of a building

The past year has brought dramatic change to almost every facet of our lives. We have seen the same disruption play out across every industry, from retail to healthcare to financial services. Customer expectations are fundamentally altered, and it’s hard to imagine things going back to the way they once were. As organizations work to Read more

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a person sitting at a table
a person sitting at a table

Over the last two years, our customers have been experiencing the benefits of the new user interface client for Dynamics 365 Sales, Customer Service, Project Service, Field Service, and Marketing. Many of our largest customers have successfully made the transition. As we’ve reached the milestone of over 80% of organizations enabling Unified Interface, we’re announcing Read more

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a close up of a computer
a close up of a computer

At Build this year, I’m excited to announce investments for professional developers on our Power Platform. The Power Platform is a low code platform that enables organizations to analyze data, act on it through applications, and automate business processes. It allows everyone, from the professional developer to the frontline worker, to participate in driving better Read more

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The next update to Microsoft Dynamics 365 for Customer Engagement on-premises apps is coming in October, bringing a brand-new user experience among a host of new and updated capabilities. The Unified Interface is a new metadata driven client interface that provides consistent experiences across all applications, devices, and form factors. Whether you are on a Read more

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