Charles Lamanna, Author at Microsoft Dynamics 365 Blog

Young businesswoman using a laptop at her desk in a modern office.

Published November 3, 2022

5 min read

2022 release wave 2 in action: Bringing innovation into focus across Dynamics 365 and Power Platform

In October, we launched the 2022 release wave 2—hundreds of new innovations across Microsoft Dynamics 365 and Microsoft Power Platform, releasing between October 2022 and March 2023.

Published July 19, 2022

5 min read

Introducing the Microsoft Digital Contact Center Platform: A comprehensive, flexible customer care solution

We are thrilled to introduce the Microsoft Digital Contact Center Platform, an open, extensible, and collaborative contact center solution designed to deliver seamless customer journeys.

Customer service support call in action. Keywords: Dynamics 365; operations; woman; wearing headset; taking a phone call; typing

Published June 22, 2022

3 min read

The future of customer engagement is bright with Microsoft and Nuance

This post is co-authored by Tony Lorentzen, Senior Vice President and General Manager Intelligent Engagement, Nuance. Since Microsoft and Nuance joined forces earlier this year, both teams have been clear about our commitment to putting our customers first. Microsoft and Nuance are dedicated to ensuring our products complement each other, accelerate better business outcomes, and

a person sitting at a table in front of a building

Published May 25, 2021

1 min read

Build differentiated SaaS apps with Microsoft Industry Clouds

The past year has brought dramatic change to almost every facet of our lives. We have seen the same disruption play out across every industry, from retail to healthcare to financial services. Customer expectations are fundamentally altered, and it’s hard to imagine things going back to the way they once were. As organizations work to

Published September 10, 2019

2 min read

Announcing the timeline to move to Unified Interface

Over the last two years, our customers have been experiencing the benefits of the new user interface client for Dynamics 365 Sales, Customer Service, Project Service, Field Service, and Marketing. Many of our largest customers have successfully made the transition. As we’ve reached the milestone of over 80% of organizations enabling Unified Interface, we’re announcing

Published August 28, 2018

1 min read

October update brings new user experience to Dynamics 365 for Customer Engagement

The next update to Microsoft Dynamics 365 for Customer Engagement on-premises apps is coming in October, bringing a brand-new user experience among a host of new and updated capabilities. The Unified Interface is a new metadata driven client interface that provides consistent experiences across all applications, devices, and form factors. Whether you are on a

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