Effective October 1, 2022, you will no longer be able to use Basic authentication to connect to Microsoft Exchange Online. If your organization uses server-side synchronization or the deprecated Dynamics 365 Email Router, you should find out now whether you need to prepare for the change.
How will removing Exchange Online Basic authentication affect Dynamics 365 and Power Apps?
After October 1, 2022, any connection to Exchange Online that uses server-side sync or the Dynamics 365 Email Router with Basic authentication (username and password) will quit working. Dynamics 365 mailboxes that use these connections will no longer be able to:
- Send email from Dynamics 365 through Exchange Online
- Retrieve email from Exchange Online
- Synchronize appointments, contacts, or tasks between Dynamics 365 and Exchange Online
This change doesn’t affect connections that use Modern authentication (OAuth 2.0 token-based authorization).
How can I find out if I need to prepare?
If your company is using server-side sync or the Email Router to connect to Exchange Online using a username and password, you need to act. There are a couple of ways to find out whether your organization is affected and what you need to do if it is.
Review your Message Center Posts (recommended)
The fastest and most reliable way to know if you need to prepare and what to do is to look in the Microsoft 365 Message Center. (You must have admin rights to sign in to the Message Center.) The Exchange Online team has been sending monthly Message Center posts to all affected customers with the following title format: “Basic Authentication – Monthly Usage Report – <Month> 2022.”
If your organization is using server-side sync with Basic authentication, you may also have received Message Center posts from the Dynamics 365 or Power Apps services. Look for posts with the following title: “Impact due to Exchange Online disabling Basic Authentication.”
The posts provide detailed information about the change and actions you need to take before October 1.
Check your Dynamics 365 email settings
If you don’t find any posts in the Message Center, read our guide on how to check whether your organization is affected and if it is, what you need to do before October 1.
You can find more information, including FAQs, in the documentation:
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