To run a digital contact center effectively, supervisors need up-to-the-minute insights on all the activity between agents and customers. With new enhancements to Microsoft Dynamics 365 Customer Service, it’s easier than ever to find and customize the historical analytics you need to identify key areas for improvement.
Data protection and privacy regulations such as the General Data Protection Regulation (GDPR) in the European Union and the California Consumer Privacy Act (CCPA) in the United States give individuals the right to govern how an organization uses their personal data.
Knowing how your sales organization engages with your B2B customers can help you spot changes in communication patterns and understand the state of your accounts and how your organization interacts with them.
Enriched profiles in Microsoft Dynamics 365 Customer Insights help you understand your customers’ brand and interest affinities so that you can provide the hyper-personalized experiences across touchpoints that today’s customers seek.
As part of the work to make Dataverse more relevant to our education partners, the 2022 release wave 1 of Dynamics 365 education accelerator includes features that were developed in response to your feedback.
Organizations that run their Dynamics 365 Business Central or Dynamics NAV workloads on-premises often have large amounts of data built up from a high volume of transactions.
You chose Dynamics 365 for your enterprise to improve visibility and to transform your business with insights. Is it a challenge to provide timely insights? Does it take too much effort to build and maintain complex data pipelines?
Manufacturers often have manufacturing execution systems (MES), but it can be a challenge to reconcile such systems with enterprise resource planning (ERP) systems.
Dynamics 365 Customer Service 2021 release wave 1 includes enhancements that give admins greater control over knowledge management configuration and help agents access the information they need to resolve customer queries more quickly.
To help boost your fraud protection strategy, we’ve released an improved data upload experience in Dynamics 365 Fraud Protection. The centralized interface guides you through importing historical data for purchase protection and loss prevention. For details about this feature, refer to the schemas for purchase protection and loss prevention.
We have developed new capabilities in Dynamics 365 to discover email messages, meetings, and phone call activities related to an opportunity, and then to factor these signals into the score.
In these uncertain times, winning and retaining customers requires a deeper understanding of their brand and interest affinities to deliver relevant, personalized experiences.