Microsoft Dynamics 365 Blog

Dawn Langlie

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On Dynamics 365 for Finance and Operations functionality was added for managers to recover and unblock terminals. This functionality was added with KB 4101053 on 7.2 and KB 4338783 (Application Update 7.3.2.5) and the updates are available in Lifecycle Services. Prior to the hotfixes when POS had an issue closing a shift, the shift could…Read more

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When I add the fields “Customer Type”, “Authorization Code” and “Card number partly hidden” to the Customer Receipt format, the fields will not print the when the Customer Receipt is printed and a paying with a credit card. These fields are only available in the Header of the receipt and they should be available in the Footer….Read more

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After installing a hotfix (Ex, KB4090327) for Retail Return Location customers have been having issues with Return Locations not populating. First, go to Retail > Inventory management > Return locations to create your Return location. In my example if you select the Defect Subcode (1), the Returned item should go into the Central\Houston\Defected location (only if…Read more

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When posting Retail Statements in batch and there has been an error, Customers have been receiving errors manually posting the Retail Statements after the original failure. One example of a Retail Statement error: “One or more sales orders in statement XXXX have not been invoiced; abort payment journal posting” A majority of the time, the…Read more

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Dynamics 365 for Operations MPOS now allows cashiers to add both Carry out and Customer Order items on the same transaction. In previous versions of MPOS and EPOS, these required separate transactions for a cash and carry and one for a shipment\pick-up. To create a transaction in MPOS that contains both a Carry Out item…Read more

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  In Dynamics Online Payment Services, if a Partner is not able to see a customer or manage their Payment Services the Customer will need to add the Partner to the Payment Service. Below is taken from the Technical White Paper “Provisioning Payment Services for Microsoft Dynamics® ERP – Add a Support Partner”   How…Read more

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In MPOS if you want to use categories, catalogs must be setup and validated. See the below TechNet article on setting up Catalogs https://technet.microsoft.com/en-us/library/jj728723.aspx See the following steps to create a new product and see the product as part of a category in MPOS: USRT for the Houston store has a catalog called Men’s suits – My MPOS…Read more

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A new feature introduced in AX for Retail R3 CU9 is Pricing Simulator in AX.  The Pricing Simulator is also available for AX 2012 R3 pre-CU9 by installing KB 3037365. This means that pricing administrators can test a variety of pricing, discounts and promotion capabilities and use these to provide a consistent pricing and promotion experience…Read more

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There are many questions related to the new Trade Allowance Management functionality in Dynamics AX 2012 R3.  The blogs below were created to help with some of those questions.   1. Setup:  This blog discusses the required and optional setup for Trade Allowance Management Agreements: http://blogs.msdn.com/b/axsupport/archive/2015/04/30/trade-allowance-management-blog-series-setup.aspx   2. Trade Allowance Agreements – Lump Sum:  This blog…Read more

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In this blog, I will be discussing Trade Allowance Agreements and specifically the Off Invoice setup on the Trade Allowance Line.   See the link below for information on setting up the Trade Allowance Header and Trade Allowance Line: http://blogs.msdn.com/b/axsupport/archive/2015/10/27/trade-allowance-management-blog-series-trade-allowance-agreements-for-lump-sum.aspx   Off-invoice allowances are the most simplistic of the three merchandising event types as the discount is…Read more

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In this blog, I will be discussing Trade Allowance Agreements and specifically the Bill Back setup on the Trade Allowance Line.   See the link below for information on setting up the Trade Allowance Header and Trade Allowance Line: http://blogs.msdn.com/b/axsupport/archive/2015/10/27/trade-allowance-management-blog-series-trade-allowance-agreements-for-lump-sum.aspx   Bill-back merchandising events are used for trade allowances where reimbursement is given after purchase.  One advantage…Read more

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