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Kelly Rigotti

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Today’s consumers are well informed and always connected. They are sophisticated, with high expectations about service, value, offers, and choice (see infographic). Omni-channel is all about being…...

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It’s winter, the time of year when every gathering seems to be centered on sharing food, warmth, and time together. These simple traditions have been humanity’s best defense against once-lethal…...

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Watch how Metro Bank and Microsoft Dynamics work together Since its 2010 debut, London-based Metro Bank has been obsessed with creating the ultimate experiences in customer satisfaction. So much so,…...

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