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Kelly Rigotti


Today’s consumers are well informed and always connected. They are sophisticated, with high expectations about service, value, offers, and choice (see infographic). Omni-channel is all about being…...Read more
a group of people sitting at a table
a group of people sitting at a table
It’s winter, the time of year when every gathering seems to be centered on sharing food, warmth, and time together. These simple traditions have been humanity’s best defense against once-lethal…...Read more
Watch how Metro Bank and Microsoft Dynamics work together Since its 2010 debut, London-based Metro Bank has been obsessed with creating the ultimate experiences in customer satisfaction. So much so,…...Read more