Lori Lamkin, Author at Microsoft Dynamics 365 Blog

Announcing Dynamics 365 Marketing customer journey orchestration GA, it’s a game changer

August 2, 2021

In engaging customers today, we need to be heard above the noise, and we need to deliver creativity and uniqueness to each customer in the moments that matter. Customers are looking for value and for companies to address their needs on their terms. Companies now can start with a deep understanding of their customers and...Read more

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Turn attendees into loyal customers with Microsoft Teams and Dynamics 365 Marketing

July 19, 2021

Change. Adapt. Grow. Words we have had to embrace over the past 15 months as we’ve had to change the way we do business. As we start to emerge from the pandemic’s isolation and restrictions, we’re entering a world of a new normal. As consumers, our expectations are higher. To meet ever-changing customer expectations, successful...Read more

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Microsoft Dynamics 365 Marketing customer journey orchestration preview now available

May 6, 2021

All businesses operate in a competitive environment and customer experience (CX) is top of mind as we rise to today’s challenges of finding ways to differentiate, delivering on business goals and meeting increasing customer demands. Customers expect great experiences from the companies they interact with and companies that deliver superior experiences build strong bonds with...Read more

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Highlights of the Dynamics 365 Marketing 2021 release wave 1

April 7, 2021

Since last year’s release wave 2 for Microsoft Dynamics 365 Marketing, we’ve been hard at work refining and enhancing product features across the board that can help you up your CX game. Read about highlights from three capabilities that will launch with Dynamics 365 Marketing 2021 release wave 1....Read more

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Drive personalized interactions with real-time customer journey orchestration

March 2, 2021

We are announcing real-time customer journey orchestration capabilities in Dynamics 365 Marketing will be released for public preview as part of the April 2021 Wave 1 updates in Europe and North America. This landmark innovation brings together the worlds of customer experience and marketing automation and is designed to help businesses....Read more

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3 new ways to build customer relationships using Dynamics 365 Marketing

October 5, 2020

What a world we are living in today. There is a lot that is different—how we live, how we work, and how we interact. It has never been more important in business to be able to reach out to customers in a personal and relevant way. We are doing everything in our power to help...Read more

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Microsoft is a customers’ choice in CRM lead management

March 12, 2020

In another era, people will talk was a warning. Today, it’s a distinction. Gartner’s most recent Gartner Peer Insights Voice of the Customer: CRM Lead Management, names Microsoft as a 2020 Customers’ Choice for CRM Lead Management. This recognition comes from the opinions and evaluations gathered under the Gartner Peer Insights program, which gathers opinions...Read more

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