Microsoft Dynamics 365 Blog
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Lori Lamkin

Corporate Vice President, Dynamics 365 Sales and Marketing

Posts

Business woman at table with Surface
Business woman at table with Surface

If sales were simple, then every seller and every sales organization would be successful. But there’s more to it, especially in the current landscape. We’re seeing a fundamental shift in the way customers want to engage—instead of relying only on direct contact with sellers, customers more frequently use digital channels to get answers to questions Read more

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Out-of-box experience with new Dell XPS 13 laptop.
Out-of-box experience with new Dell XPS 13 laptop.

At Microsoft Ignite, Microsoft Dynamics 365 Marketing announced a range of new AI features. We strongly believe in the power of AI to help businesses and their customers grow. We also recognize that these new technologies have the potential for misuse and harm. That’s why in Dynamics 365 Marketing, we are taking an intentional and Read more

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Female small business professional working on designs using devices running PowerPoint and Microsoft Teams.
Female small business professional working on designs using devices running PowerPoint and Microsoft Teams.

Customer engagement professionals still need to build relationships, trust, and loyalty to be successful, but how we achieve these outcomes has fundamentally changed. Those changes offer the opportunity to be more effective than ever at driving these results. To meet customer expectations, marketers are looking to create end-to-end customer experiences that are customer-led, highly personalized, Read more

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A woman sits in a comfortable chair in her bright sun-filled apartment using her Lenovo Yoga computer in tablet mode.
A woman sits in a comfortable chair in her bright sun-filled apartment using her Lenovo Yoga computer in tablet mode.

Where and how we work has changed. The hybrid work environment is here to stay, and with it, comes a new set of demands on our sales organizations. The tools that sellers are currently using are not helping meet these new demands. Yesterday’s tools don’t serve our modern objectives. Sellers can’t afford to work in Read more

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Adult female sitting on couch inside working on Surface Laptop 3
Adult female sitting on couch inside working on Surface Laptop 3

Change. Adapt. Grow. Words we have had to embrace over the past 15 months as we’ve had to change the way we do business. As we start to emerge from the pandemic’s isolation and restrictions, we’re entering a world of a new normal. As consumers, our expectations are higher. To meet ever-changing customer expectations, successful Read more

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Woman interacting with a HP Pavillion laptop.
Woman interacting with a HP Pavillion laptop.

All businesses operate in a competitive environment and customer experience (CX) is top of mind as we rise to today’s challenges of finding ways to differentiate, delivering on business goals and meeting increasing customer demands. Customers expect great experiences from the companies they interact with and companies that deliver superior experiences build strong bonds with Read more

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Adult female sitting on couch inside working on Surface Laptop 3
Adult female sitting on couch inside working on Surface Laptop 3

Since last year’s release wave 2 for Microsoft Dynamics 365 Marketing, we’ve been hard at work refining and enhancing product features across the board that can help you up your CX game. Read about highlights from three capabilities that will launch with Dynamics 365 Marketing 2021 release wave 1. Read more

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Adults inside home working on laptop and phone. Back to school. HP Spectre X360
Adults inside home working on laptop and phone. Back to school. HP Spectre X360

We are announcing real-time customer journey orchestration capabilities in Dynamics 365 Marketing will be released for public preview as part of the April 2021 Wave 1 updates in Europe and North America. This landmark innovation brings together the worlds of customer experience and marketing automation and is designed to help businesses. Read more

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Over the shoulder photo at a dining room table with a Lenovo ThinkPad X1 Yoga. Remote Working collection. Keywords: remote work, remote working, work from home, working at home, home office
Over the shoulder photo at a dining room table with a Lenovo ThinkPad X1 Yoga. Remote Working collection. Keywords: remote work, remote working, work from home, working at home, home office

What a world we are living in today. There is a lot that is different—how we live, how we work, and how we interact. It has never been more important in business to be able to reach out to customers in a personal and relevant way. We are doing everything in our power to help Read more

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Two business people shaking hands and smiling.
Two business people shaking hands and smiling.

In another era, people will talk was a warning. Today, it’s a distinction. Gartner’s most recent Gartner Peer Insights Voice of the Customer: CRM Lead Management, names Microsoft as a 2020 Customers’ Choice for CRM Lead Management. This recognition comes from the opinions and evaluations gathered under the Gartner Peer Insights program, which gathers opinions Read more

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