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Lori Lamkin

Vice President, Dynamics 365 Marketing

Woman interacting with a HP Pavillion laptop.
Woman interacting with a HP Pavillion laptop.

All businesses operate in a competitive environment and customer experience (CX) is top of mind as we rise to today’s challenges of finding ways to differentiate, delivering on business goals and meeting increasing customer demands. Customers expect great experiences from the companies they interact with and companies that deliver superior experiences build strong bonds with...Read more
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Adult female sitting on couch inside working on Surface Laptop 3
Adult female sitting on couch inside working on Surface Laptop 3

Since last year’s release wave 2 for Microsoft Dynamics 365 Marketing, we’ve been hard at work refining and enhancing product features across the board that can help you up your CX game. Read about highlights from three capabilities that will launch with Dynamics 365 Marketing 2021 release wave 1....Read more
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Adults inside home working on laptop and phone. Back to school. HP Spectre X360
Adults inside home working on laptop and phone. Back to school. HP Spectre X360

We are announcing real-time customer journey orchestration capabilities in Dynamics 365 Marketing will be released for public preview as part of the April 2021 Wave 1 updates in Europe and North America. This landmark innovation brings together the worlds of customer experience and marketing automation and is designed to help businesses....Read more
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Two business people shaking hands and smiling.
Two business people shaking hands and smiling.

In another era, people will talk was a warning. Today, it’s a distinction. Gartner’s most recent Gartner Peer Insights Voice of the Customer: CRM Lead Management, names Microsoft as a 2020 Customers’ Choice for CRM Lead Management. This recognition comes from the opinions and evaluations gathered under the Gartner Peer Insights program, which gathers opinions...Read more
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