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The AI-powered contact center, part 3: Build powerful conversational AI solutions 

2 min read
  • Tony Lorentzen's headshot
    By Senior Vice President and General Manager, Intelligent Engagement, Nuance Communications

With Power Virtual Agents and Nuance Mix on the Microsoft Digital Contact Center Platform, organizations now have a single platform for conversational AI tooling covering the needs of use cases, from the simplest chatbot to the most complex, hyper-personalized digital experience. From no-code and low-code to pro-code, we look at when to choose each solution. Read more

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Supercharge your CRM with Microsoft Viva Sales—Now in preview 

3 min read

At the announcement of Microsoft Viva Sales, Paul Greenberg, Founder, Managing Principal, The 56 Group, LLC, often called the “Godfather of CRM” and has written a book, CRM at the Speed of Light, and I were chatting about the state of customer relationship management (CRM) market and the innovations in the last 20 years. One area Read more

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