Post Incident Review Report Summary On Wednesday, July 6, 2016 at 1:23 PM UTC, customers reported an issue with Dynamics Lifecycle Services (
LCS) preventing users from signing in. Microsoft engineers restarted the impacted
LCS servers, restoring service on Wednesday, July 6, 2016 at 2:05 PM UTC. User...Experience When attempting to sign in to
LCS, customers were redirected to the sign in page, without gaining access to their accounts. Customer Impact All Dynamics
LCS customers Incident Start Date and Time Wednesday, July 6, 2016, 1:23 PM UTC Date and Time Service was Restored...Wednesday, July 6, 2016, 2:05 PM UTC Root Cause Root cause is under investigation. Engineers will continue to monitor the
LCS sign in portal’s behavior to ensure service stability. Next Steps Improve monitoring that will allow early awareness and enable measures for prompt response...