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Dynamics 365 Blog

Automatically validate your solutions using the PowerApps checker PowerShell Module 

A number of customers have automated build and release pipelines and a frequent ask, since announcing the general availability of Solution Checker, is for the ability to run checks outside of the user experience and in an automated manner. This is now possible with the new PowerApps Checker PowerShell module that we have released for preview in the PowerShell Gallery...

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Focusing on the customer experience at Customer Contact Week 

As I’ve been preparing to take off for Customer Contact Week (CCW) in Las Vegas, NV, this week, I’ve also been ruminating on what it means to lead a truly customer-centric service organization. As I see it, customer service managers need to remember that customer-centricity is about designing an experience tailored to the customer as an individual—not as a case number. In the nonstop flow of...

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Lifecycle Services – June 2019 (Release 2) release notes 

The Microsoft Dynamics Lifecycle Services (LCS) team is happy to announce the immediate availability of the release notes for LCS (June 2019, release 2).   Prevent overlapping service requests against the Production environment Under certain conditions, allowing overlap of service requests against the Production environment can prevent rollback support. Specifically, any time a deployable package...

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Essential tools to create a better workplace – Microsoft at SHRM 2019 

This week, Microsoft will be at the SHRM 2019 Annual Conference and Exposition to share best practices on how to unlock talent success, connect to collaborate, and drive culture change. The event theme, creating better workplaces, aligns with our focus on creating a modern workplace where people thrive. In recent years, we’ve seen an exponential...

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Retail webinar for June 

The monthly Retail webinar held on June 6 was filled with some great content and attended by over 80 participants from around the globe. We started with a demo of extensibility enhancements during which the new application programming interface (API) triggers were used with the point of sale (POS). After that, we discussed details of...

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Generate PDF quote documents based on standardized templates 

When a customer is ready for a formal proposal that contains the most current pricing information and product quantities, they are generally presented with a quote. Until now, a salesperson using Dynamics 365 for Sales could generate quote documents only in Word format using Microsoft Office templates. They then had to convert the Word docs...

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How Microsoft Dynamics 365 for Field Service impacts the bottom line 

A new study by Forrester Consulting calculates the potential return on investment (ROI) for implementing Microsoft Dynamics 365 for Field Service can help organizations realize benefits of $1.8M over three years, adding up to a net present value (NPV) of $1.4M and an  ROI of 363 percent. The Microsoft-commissioned Total Economic Impact™ (TEI) is based on...

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