The Interactive Service Hub (ISH), a reimagined customer service module, was introduced with Microsoft Dynamics CRM Online 2016 Update 1 and Microsoft Dynamics CRM 2016. ISH offered a web-based client and was designed to simplify daily tasks for Customer Service Representatives and Managers.
We’re happy to announce the launch of a new Help + support ticketing experience for admins to contact a Microsoft support representative for Dynamics 365 (online). The new process will help us improve your overall support experience and drive faster issue resolution.
The following information applies to those using personalized product recommendations in Dynamics 365 for Retail and Dynamics 365 for Finance and Operations, Enterprise edition. Starting on February 15, 2018, retailers will no longer be able to display intelligent product recommendations on a point of sale (POS) device. For more information, see Personalized product recommendations overview.
Please allow us to introduce the February update of the Developer Preview. We have been working hard on improving the capabilities of the toolset as well as fixing incoming issues reported by you. Below you can see the changes that we’re announcing for this update.
Portal capabilities version 8.4.0.275 for Microsoft Dynamics 365 rollout has started and you will be getting this release shortly. This article describes the features and enhancements that are included in this update, as well as the scope of the release.
This post is a summary of what was new already in Dynamics NAV 2017: Using “Microsoft Azure Machine Learning Studio” to create (load) and then publish a model which we will call from Dynamics NAV to make inventory or cash forecasts.
As we announced in September 2017, Product support for legacy Adxstudio Portals v7 will end on August 1, 2018. As mentioned in the blog announcing deprecation of Adxstudio v7, we are providing a migration guide to help customers migrate from Adxstudio v7 to Portals capabilities for Dynamics 365.
We, the Microsoft Dynamics NAV Support Team in the Customer Service and Support (CSS) department, see from time to time cases asking for the Service Principal Names (SPN) that are required for Dynamics NAV Web Services (WS) to run properly on a three-tier environment with Kerberos enabled.
This blog talks about the purpose of the ‘Delete negative payments’ option in the Customer Payment proposal form. In Dynamics 365 for Finance and Operations, users can see this option by going to Accounts receivable > Payments > Payment journal. Click Lines, and then click Payment proposal > Create payment proposal.
The Microsoft Dynamics Lifecycle Services team is happy to announce the immediate availability of the release notes for Lifecycle Services (LCS) (February 2018, release 1). Downloadable VHDs available directly through LCS You can now get downloadable virtual hard disks (VHDs) directly through the LCS Shared Asset Library instead of downloading the VHDs from the Connect site.
With digitization of almost all industries on the way, advanced technologies like machine learning are revolutionizing the way of work for most industries today. Many customer service centers are already thinking about adopting machine learning for their day to day operations and these techniques will soon be a part of industry standard best practices.