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Dynamics 365 Blog


Retail Personalized product recommendations 

  Starting Feb 15, 2018 in Dynamics 365 for Retail and Finance & Operations, Retailers shall not be able to display intelligent product recommendations on the point of sale (POS) device any more. (for more information, see Personalized product recommendations). For all Dynamics 365 for Finance and Operations removed or deprecated features, see Removed or...Read more

Upgrade from Interactive Service Hub to the Customer Service Hub in Microsoft Dynamics 365 (online) version 9.0 

The Interactive Service Hub (ISH), a reimagined customer service module, was introduced with Microsoft Dynamics CRM Online 2016 Update 1 and Microsoft Dynamics CRM 2016. ISH offered a web-based client and was designed to simplify daily tasks for Customer Service Representatives and Managers. Under the hood, it had completely new components and page-types, like interactive...Read more

Preview: new Dynamics 365 support center 

We’re happy to announce the launch of a new Help + support ticketing experience for admins to contact a Microsoft support representative for Dynamics 365 (online). The new process will help us improve your overall support experience and drive faster issue resolution. This is a Preview feature that is not complete, but is made available...Read more

Temporary deprecation and removal of personalized product recommendations 

The following information applies to those using personalized product recommendations in Dynamics 365 for Retail and Dynamics 365 for Finance and Operations, Enterprise edition. Starting on February 15, 2018, retailers will no longer be able to display intelligent product recommendations on a point of sale (POS) device. For more information, see Personalized product recommendations overview. Reason for...Read more

NAV Development Preview – February Update 

Please allow us to introduce the February update of the Developer Preview. We have been working hard on improving the capabilities of the toolset as well as fixing incoming issues reported by you. Below you can see the changes that we’re announcing for this update. To jump directly to an updated image, go to the sign up...Read more

Service Principal Names (SPN) for Dynamics NAV Web Services 

We, the Microsoft Dynamics NAV Support Team in the Customer Service and Support (CSS) department, see from time to time cases asking for the Service Principal Names (SPN) that are required for Dynamics NAV Web Services (WS) to run properly on a three-tier environment with Kerberos enabled. Let’s start with a little bit of history...Read more

What is the purpose of the Delete negative payments in the Payment Proposal form? 

This blog talks about the purpose of the ‘Delete negative payments’ option in the Customer Payment proposal form. In Dynamics 365 for Finance and Operations, users can see this option by going to Accounts receivable > Payments > Payment journal. Click Lines, and then click Payment proposal > Create payment proposal.       This field has...Read more