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Dynamics 365 Blog

Conversations about Business Applications: Momentum and progress 

Over the past several weeks, I’ve had an opportunity to spend quality time with several customers, partners, and industry analysts. It’s been incredibly insightful to learn more about their experiences and perspectives on our business and to share with them my optimism and excitement about Microsoft Business Applications. On the recent Microsoft Q2 earnings webcast,...

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What’s new in Universal Resource Scheduling for Dynamics 365 February 2018 Update 

Applies to Universal Resource Scheduling solution (version 2.4.0.47), Field Service application (version 7.4.0.74), Project Service Automation application (version 2.4.0.48) On Dynamics 365 version 9.0.x)   Continuing our theme for our update releases, Universal Resource Scheduling February Update focuses on our customers, with improvements in user experience, feature discoverability, stability, and highly requested scenarios. For a...

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Retail Personalized product recommendations 

  Starting Feb 15, 2018 in Dynamics 365 for Retail and Finance & Operations, Retailers shall not be able to display intelligent product recommendations on the point of sale (POS) device any more. (for more information, see Personalized product recommendations). For all Dynamics 365 for Finance and Operations removed or deprecated features, see Removed or...

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Upgrade from Interactive Service Hub to the Customer Service Hub in Microsoft Dynamics 365 (online) version 9.0 

The Interactive Service Hub (ISH), a reimagined customer service module, was introduced with Microsoft Dynamics CRM Online 2016 Update 1 and Microsoft Dynamics CRM 2016. ISH offered a web-based client and was designed to simplify daily tasks for Customer Service Representatives and Managers. Under the hood, it had completely new components and page-types, like interactive...

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Preview: new Dynamics 365 support center 

We’re happy to announce the launch of a new Help + support ticketing experience for admins to contact a Microsoft support representative for Dynamics 365 (online). The new process will help us improve your overall support experience and drive faster issue resolution. This is a Preview feature that is not complete, but is made available...

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Temporary deprecation and removal of personalized product recommendations 

The following information applies to those using personalized product recommendations in Dynamics 365 for Retail and Dynamics 365 for Finance and Operations, Enterprise edition. Starting on February 15, 2018, retailers will no longer be able to display intelligent product recommendations on a point of sale (POS) device. For more information, see Personalized product recommendations overview. Reason for...

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NAV Development Preview – February Update 

Please allow us to introduce the February update of the Developer Preview. We have been working hard on improving the capabilities of the toolset as well as fixing incoming issues reported by you. Below you can see the changes that we’re announcing for this update. To jump directly to an updated image, go to the sign up...

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