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Microsoft Dynamics 365

The Microsoft Power Platform – Empowering millions of people to achieve more

There has been a lot of energy surrounding Microsoft’s Power Platform lately. A couple of weeks ago during a presentation he gave on campus, Satya Nadella talked about the importance of the Power Platform and how it serves as a core offering for our customers. Microsoft 365, Dynamics 365, and the Power Platform on top...

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The innovations and brands reshaping retail experiences in 2019

This week, at NRF 2019—Retail’s Big Show—we’re excited to showcase both new innovations that will transform retail in 2019 and retail brands we’re working with to reinvent the customer experience, including Dr. Martens, Goodwill, and Stefano Ricci. Knowing your customer has never been more critical. Success is ever more dependent on harnessing data—everything from customer...

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Find out what the future of retail looks like at NRF 2019

As many retail professionals gear up for retail’s BIG show—the 2019 NRF Annual Convention & EXPO—many are still processing the year that was. 2018 was turbulent, by any measure, but that volatility also drove momentum for transformative retail experiences. In 2018, many brands felt the influence of the digital-native shopper—young, price-conscious, and willing to jump...

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Four steps to converting relationships into sales

It wasn’t so long ago that prospects considered sales reps to be the primary source of information about products and services. Due to the rise of artificial intelligence (AI) and other technologies, that’s no longer true.  Today’s potential customers do their homework. They’re nearly 70 percent of the way toward making a buying decision before...

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Microsoft Relationship Sales provides sellers a beat they can sell to

It’s been a little over year since the Microsoft acquired LinkedIn. There is still a lot of curiosity from sellers who use LinkedIn to research sales opportunities and Microsoft for productivity about how the two organizations are coming together. While there are many possibilities for this union, tackling the familiar challenges of sales professionals was...

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Happy 2nd Anniversary to Dynamics 365 for Finance and Operations

On March 21st, James Phillips, CVP of Business Applications, shared details of our Spring 2018 release, including version 8.0 of Microsoft Dynamics 365 for Finance and Operations. This release is shipped with many feature-rich updates that you can learn about in our Spring release notes and see in action by viewing the Virtual Launch of...

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The new business model: Relationship Selling

Relationship selling is all about empowering sellers to drive customer engagement. In the digital age, engagement isn’t just about in-person interactions. It’s about delivering the type of touch a buyer expects, at the time it is expected in the buying process, in the context of what the buyer needs with a measurable impact (conversion, trust,...

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Relationship sales isn’t just for selling—How marketing can make an impact

Adapting to the ever-evolving behaviors of modern-day B2B buyers is impacting sales teams within B2B companies. It’s also impacting marketing teams that are aligning their sales and marketing strategies are setting themselves up for success. The basis of relationship sales is engaging the right type of touchpoint the buyer expects, at the time it is...

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Customer 2.0: Understanding the Modern buyer through Relationship Selling

When B2B organizations originally implemented a CRM, sales management focused on sales productivity—visibility into forecast, pipeline and activity tracking. This ended up driving a sales management agenda that manages our sellers versus empowering them to deliver value to buyers. From our buyer’s perspective, the focus on productivity and lack of understanding of their journey magnifies...

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Conversations about Business Applications: Momentum and progress

Over the past several weeks, I’ve had an opportunity to spend quality time with several customers, partners, and industry analysts. It’s been incredibly insightful to learn more about their experiences and perspectives on our business and to share with them my optimism and excitement about Microsoft Business Applications. On the recent Microsoft Q2 earnings webcast,...

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