Microsoft Dynamics 365 Blog

Automate more, waste less: ESG initiatives with Dynamics 365 Finance 

3 min read

It has become clear that ESG (environmental and social governance) initiatives are becoming a top business priority for many organizations. The opportunity facing business leaders is to find ways to utilize technology to drive a positive impact on business performance and the well-being of society and the environment. Read more

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Your guide to Dynamics 365 at Microsoft Ignite 2022 

4 min read

Microsoft Ignite returns live next week—a digital and in-person event in Seattle, Washington on Wednesday, October 12, and Thursday, October 13. To help you plan your experience, the Dynamics 365 and Power Platform teams compiled some essential presentations, sessions, and viewing tips. Read more

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Microsoft recognized as a Leader in the 2022 Gartner® Magic Quadrant™ for Cloud ERP for Product-Centric Enterprises 

4 min read

We are excited and honored that Gartner has recognized Microsoft as a Leader in their 2022 Magic Quadrant™ for Cloud ERP for Product-Centric Enterprises. This evaluation of Microsoft was based on specific criteria that analyzed our overall Completeness of Vision and Ability to Execute. Read more

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Data empowers Valencia CF to create personalized fan experiences 

4 min read

As an innovative and forward-thinking organization, Valencia CF is continuously improving the global fan experience and building new connections with their fans. Using Microsoft Dynamics 365, the club gained new and actionable insights and a deeper understanding of its fans. Read more

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The AI-powered contact center, part 4: Enhance contact center security with biometric authentication 

4 min read

Biometric security solution streamlines customer engagements and protects interactions in every channel. We look at how integrating Nuance Gatekeeper with Microsoft innovations on the Microsoft Digital Contact Center Platform helps enhance customer experiences and improve fraud prevention. Read more

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The AI-powered contact center, part 2: Achieve superior self-service voice support 

5 min read

To meet rising customer expectations, modern interactive voice response (IVR) systems must offer intelligent self-service and seamless agent escalation when needed. We look at the vital role of conversational IVRs in the digital contact center, and how the Microsoft Digital Contact Center Platform helps organizations engage customers in their channel of choice while increasing self-service. Read more

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The AI-powered contact center, part 1: Create engaging digital experiences 

3 min read

Today’s customers expect more engaging, personalized service experiences from the brands they choose. They want intelligent self-service that offers always-on digital convenience. And they expect agents, whether human or virtual, to not just know who they are, but to already have an idea why they are reaching out and how to help. That’s why we Read more

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Strike a strategic inventory balance in your supply chain with demand driven material requirements planning (DDMRP) 

4 min read

Today we are excited to announce the preview of our demand driven material requirements planning (DDMRP) feature for Microsoft Dynamics 365 Supply Chain Management. The evolution of MRP DDMRP is the next evolution of material requirements planning (MRP), which has a long and storied history in manufacturing. From its origins in the early 1960s as Read more

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