IT Professionals Tips and guides Dynamics 365 Customer Service Published June 7, 2023 3 min read Accelerate support ramp-ups, handoffs, and wrap-ups with Copilot summarization Copilot summarization automatically generates concise and informative summaries of conversations and cases in simple, intuitive natural language.
IT Professionals Tips and guides Dynamics 365 Customer Service Published June 2, 2023 1 min read Boost your productivity with timeline enhancements Layout personalization and persistent filters to inline attachment and transcript views are designed to boost user personalization and productivity.
IT Professionals Dynamics 365 Customer Service Published May 24, 2023 4 min read Transform your customer support organization with copilot AI in 30 days With the preview of Copilot in Dynamics 365 Customer Service, it’s easy to bring next-generation AI to your customer support organization.
IT Professionals Dynamics 365 Customer Service Published May 11, 2023 3 min read How real-time analytics improve supervisor experiences in Customer Service Real-time analytics are critical for organizations that want to stay on top of their contact center operations.
IT Professionals Dynamics 365 Customer Service Published May 5, 2023 2 min read Get quick access to your most-used knowledge articles We are excited to announce a new feature in Dynamics 365 Customer Service that allows you to mark knowledge articles as favorites.
IT Professionals Dynamics 365 Customer Service Published May 3, 2023 1 min read Intraday insights are deprecated and replaced by real-time analytics reports Starting Monday, May 1, 2023, we are deprecating the Intraday Insights reports and encouraging customers to move to Real-Time Analytics reports.
IT Professionals Dynamics 365 Customer Service Published April 28, 2023 2 min read Create and manage cases efficiently with enhanced case forms Enhanced case forms in Dynamics 365 Customer Service provide a streamlined layout to expedite case creation and show relevant information.
IT Professionals Dynamics 365 Customer Service Published April 27, 2023 2 min read Improve operations with real-time analytics in Dynamics 365 Customer Service Dynamics 365 Customer Service real-time analytics give contact center managers visibility into overall support performance.
IT Professionals Dynamics 365 Customer Service Published April 24, 2023 1 min read Drive brand loyalty with a customizable live chat widget in Dynamics 365 Customer Service We are excited to announce our upgraded live chat widget that allows you to customize every detail of the widget to match your brand identity.
IT Professionals Dynamics 365 Customer Service Published April 12, 2023 1 min read Insert templates faster with email template views With integrated record selection and email template views, finding the right email template is easier than before.
IT Professionals Dynamics 365 Customer Service Published April 10, 2023 1 min read Create beautiful email templates with enhanced email editor With email templates, agents spend less time writing the same content repeatedly and more time helping the customers.
IT Professionals Dynamics 365 Customer Service Published March 29, 2023 1 min read Customer Service voice support channel launches in India and Switzerland As of April 1, 2023, the voice support channel in Dynamics 365 Customer Service is live in India and Switzerland.