The new
scheduling experience in Customer Service Hub is now live. It is powered by Universal
Resource Scheduling and provides an efficient way to
schedule resources for service activity. It considers the availability of employees, facilities, and, equipment to plan
schedules accordingly. It also helps customer service organizations improve...Prerequisites The org should have Customer Service Hub, version 9.0.5.56 or later. The environment should have Universal
Resource Scheduling package, either version higher than 3.2.0.405 or the org should have no Universal
Resource Scheduling package installed. Experience the new Service
Scheduling The new service
scheduling...functionality brings in the URS entities - such as
Resources,
Resource Categories, Fulfillment Preferences, Organizational Units etc. – and retains legacy service
scheduling entities such as Service, Service Activity and Facilities/Equipment. Set up
resources Set up
resources of type Facilities or Equipment so that they can...