Customer Service Week is this week, October 7-11, and it certainly feels like an opportune moment to reflect on how much has changed in the customer service space over the past year.
The Microsoft Business Applications virtual launch event for the 2019 wave 2 release is just two days away, streaming live this Thursday morning! Don’t miss this opportunity to get a first-hand look at the new innovations we’re rolling out for Dynamics 365 and the Microsoft Power Platform.
We’re excited about all of the new innovations we’re rolling out in the October 2019 Microsoft Business Applications release and want to share the highlights with you. Please join us for the Microsoft Business Applications Virtual Launch Event on October 10, 2019 from 8:00 AM – 9:30 AM Pacific Time.
Starting next week at IAA – New Mobility World, Microsoft will join 1000+ exhibitors and 250,000 visitors from approximately 39 countries to exhibit and explore immersive technologies, visionary concepts like electromobility, and many industry disruptors in Frankfurt.
Next week at Microsoft Inspire in Las Vegas, Microsoft will host our annual partner conference where our company wide vision will be shared, including Microsoft Business Applications. The Business Applications Total Addressable Market (TAM) is predicted to be at $125B by 2022, and 57 percent of this will be driven by ISVs.
As I’ve been preparing to take off for Customer Contact Week (CCW) in Las Vegas, NV, this week, I’ve also been ruminating on what it means to lead a truly customer-centric service organization. As I see it, customer service managers need to remember that customer-centricity is about designing an experience tailored to the customer as an individual—not as a case number.
This week, Microsoft will be at the SHRM 2019 Annual Conference and Exposition to share best practices on how to unlock talent success, connect to collaborate, and drive culture change. The event theme, creating better workplaces, aligns with our focus on creating a modern workplace where people thrive.
The 2019 Microsoft Business Applications Summit is over, but your learning and discovery is just getting started. Event content is now available on demand in the Dynamics 365 Community, giving you the opportunity to explore 200+ session recordings, download presentations, ask questions, and collaborate with the speakers and experts.
Today we presented a few updates for ISVs at the Microsoft Business Applications Summit, an event focused on diving deep into Dynamics 365 and the Power Platform, including a roadmap and preview of what’s coming next.
Can’t make it to Microsoft Business Applications Summit this year? Don’t worry, we’ve got you covered – you can livestream the opening keynote live from Atlanta, Georgia June 10 at 8:30 a.m. EDT.
We can’t wait for the Microsoft Business Applications Summit this year – and it’s almost here! Coming to Atlanta, Georgia June 10 – 11, this is your chance to get hands-on with your favorite tools, get one-on-one time with experts and engineers, and collaborate with our vibrant community of data drivers. Why Attend?
The full session catalog for the Microsoft Business Applications Summit is now available! Explore more than 150 expert-led sessions and workshops (plus 16 pre-days!) packed into this two-day conference, taking place in Atlanta, Georgia June 10 – 11, 2019. Registration is still open, so secure your spot today.