You can use the underlying agent experience data that powers the Copilot dashboard to get interaction data such as transcripts, agent actions, and agent feedback about Copilot responses.
The Microsoft Dynamics Lifecycle Services team is happy to announce the immediate availability of the October release of Lifecycle Services. KNOWN ISSUES In the October release of Lifecycle Services (LCS), we made changes to package applications and deployment flows. As a result of these changes, multiple issues have been reported by the customer and partner
We have a situation when Microsoft Dynamics AX Power BI financial pack on all the reports shows zero. The account structure, fiscal year and all other data was imported correctly but the transactions were always showing zero. This due to configuration in Dynamics AX you need setup value for System currency and exchange rate type
Final Status: A SQL server entered an unhealthy state and strained resources across the service. Engineers have followed documented procedures to restore full functionality to the Dynamics AX Service. User Experience: Affected users may have experienced intermittent slow data acquisition. Customer Impact: A subset of customers in North America. Incident Start Time: Friday, September 30, 2016,
I’m pleased to announce we have published two new mobile samples to GitHub. Both of these samples demonstrate the same ActivityTracker functionality provided by earlier samples. They have been updated to use the Dynamics CRM Web API and they support iOS9 and Android 6 platforms. The iOS application is written using Swift 2, rather than
You can get error “Cannot create a record in Open bank document (BankReconciliationDocumentOpenTmp). The record already exists” while running advanced bank reconciliation journal on Microsoft Dynamics AX (7). To fix this error you need to install application hotfix KB3170675
The Microsoft Dynamics Lifecycle Services team is happy to announce the immediate availability of the September release of Lifecycle Services. NEW FEATURES Combined packages flow through LCS In the September LCS release, you can now combine a maximum of 3 deployable packages into a single package that can then be deployed on the environment of
If you are using the February 2016 release of the Microsoft Dynamics AX on a demo/build in a virtual environment, your SQL Server Evaluation Edition license has expired. You must select one of the following options: Deploy another Dynamics AX 7.0.0 (February 2016) virtual machine. The new virtual machine (VM), which is Azure only, includes
Process: Support incidents will be archived for AX2012 incidents involving a bug at the time bug information is available in Lifecycle Services (LCS) Example: AX2012 support incident created Support Incident is researched and found a code change is required by Microsoft Bug for a hotfix request is created Bug is triaged and accepted, bug request is in a
We got a couple of issues when on the purchase requisition workflow how the [Purchase Requisition Lines.Category] is evaluated in workflow conditional statements. While we expect to see it like that: And when you clicked on Enter a value you were able to drill back and select a record from the hierarchy. While it is
The August LCS release included an update to the LCS system diagnostic setup wizard package. If you are experiencing issues with installing the Microsoft Dynamics Lifecycle Services System diagnostics in the last couple of month, you’ll want to download the most recent version to reinstall. The steps for uninstalling the Microsoft Dynamics Lifecycle Services System
Final Status: Engineers confirmed Dynamics AX services have been fully restored. User Impact: Affected users may have been unable to access Dynamics AX services Customer Impact: All Dynamics AX customers worldwide. Incident Start Time: Thursday, September 15, 2016, 11:48 AM UTC Incident End Time: Thursday, September 15, 2016, 1:24 PM UTC Next Steps: A Post
The code changes address a problem that occurs when applying application hotfixes or importing xpo-files that contain labels for languages that aren't set up for labels in an AX 2009 SP1 RU8 system.