You can use the underlying agent experience data that powers the Copilot dashboard to get interaction data such as transcripts, agent actions, and agent feedback about Copilot responses.
The intercompany transactions are frequently used between sister companies; at the end of the trading cycle the invoicing should take place. Let us assume that there is trading relation between two sister companies, in daily business practice company A sells goods to its sister company B. The invoices relation could be one invoice for one
AX2012 R3 CU8 introduced exciting new cross-docking functionality for product packages. This article describes the setups that must be in place for cross-docking to work in the warehouse. The 2nd part of the post describes the end-to-end process from the creation of the purchase order through to the shipping of the transfer orders. Â Â
AX2012 R3 CU8 introduced exciting new cross-docking functionality for product packages. This first part of this article described the setups that must be in place for cross-docking. This article describes the end-to-end process from creation of a purchase order through to shipping of the transfer orders. Â Â Â Cross-docking Process The process begins with
When a user tries to change the application of item ledger entries, they can see the following error message: “Remaining Quantity is too low in Item Ledger Entry Entry No.=’341′.” In Dynamics NAV 2013Â we made a much needed change to the inventory costing functionality, and the error message is the result of that: We wanted
I recently worked with a customer whom was in the process of implementing the Production control module in Dynamics AX 2012 R3. Specifically they were trying to figure out why costs weren’t being estimated on Production orders for Components\Raw materials that used a FIFO valuation methodology. Specifically, the scenario was as follows: –Â The finished
Applies to: CRM Online 2016 Update, CRM 2016, and CRM Online 2015 Update 1. Microsoft Dynamics CRM has a robust customization framework for tailoring how it works to any business need. Here, we will show how to use workflows and custom workflow activities to send WebHooks from CRM to an external web service. About WebHooks
  There are many reasons why a customer may need to backdate an inventory transaction e.g. when a count journal is created, if it takes more than a day to count the stock, the journal cannot be posted that same day.   This backdating will produce a financial voucher with two different dates
After you rebuild the MR data mart, previously generated reports are missing transaction detail. If you try to drill down, the detail is missing. Once the report is re-generated, the transaction detail is there again. Transaction level detail is reliant on the detail from the data mart. In older versions of MR, the transaction detail
Dynamics Data Loader team completed the rollout of January update. With this rollout, Data Loader now supports Dynamics CRM 2016 (ARA release) along with Dynamic CRM 2015 Update 1 (Carina) NEW FEATURES: Support for retrying import of failed records from staging to CRM. This was a very common ask and is available with this release. Support for copy data project This will
With the last update we have enabled a new feature in CPS (cloud powered support) for AX 2012 R2 and AX 2012 R3. This feature allows customers/partners to now create VMs using latest Cumulative Updates templates (ex. R2 CU9 and R3 CU9), while filing a support ticket for AX 2012 R2 and AX 2012 R3. Following are
Once again, tax season is right around the corner. As such, I thought I would take a moment to let everyone know that we have released the 2015 1099 updates for Dynamics AX and share some of the changes we have made. Supported versions: Version: AX 5.0 Hotfix: KB311849 Location: http://hotfixv4.microsoft.com/Microsoft%20Dynamics%20AX%202009/sp1/KB3118498/5.0.1600.3540/free/488628_intl_i386_zip.exe Version: AX 6.0/6.1 –
Please take 5 minutes (for each survey) to share information about your existing AX 2012 R2 and R3 deployment and your update and upgrade plans*. *Update : Moving within same AX versions (For example moving from AX 2012 R2 CU 8 to AX 2012 R2 CU9) *Upgrade : Moving to higher AX version (For example