Change across organizations, markets and industries is usually steady and predictable, with occasional jump starts that can spark innovation—typically fueled by the intersection of new technology with market demand.
The future of field service is here. Are you ready to take the next step? A piece of equipment experiences a problem, and the customer calls. You dispatch a technician who goes to the site and runs diagnostics. If you’re lucky, all the right parts are on the truck and it’s an easy fix.
Across the globe, ever-changing competitive and regulatory landscapes demand that businesses move quickly to respond and thrive. At Microsoft, we’re committed to helping our customers achieve digital transformation outcomes that foster continued innovation and help capture new business opportunities.
We know that your business success is directly tied to how well you are equipped to respond to your customers in a digital environment. That’s why we’re pleased to continue delivering progress on our strategic partnership with Adobe. Our joint efforts are helping enterprises transform their customer experiences, and drive more efficient business processes.
At Microsoft Inspire this year, more than 18,000 partners, customers and business leaders will hear our CEO and leadership talk about the critical role our partners play in enabling customers to transform…
Most field service organizations, or FSOs, are cost centers. However, some look to redefine their status from costing their company money to making their company money.
With customer service and customer experience beginning to overtake price and product as brand differentiators, big investments have been made over the past few years in empowering customers with more…