Applies to Universal Resource Scheduling solution (version 3.6.0.xx), Field Service application (version 8.6.x.xx), Project Service Automation application (version 3.6.0.xx) On Dynamics 365 version 9.0.x) We’re  pleased...to announce the latest  update to Universal Resource Scheduling, powering the Customer Service, Field Service, and Project Service Automation applications  for Dynamics 365.  This release...a booking between two bookings or reassigning a booking to another resource, the travel time of all associated bookings will be recalculated and updated on hourly schedule board and schedule...
Applies to Universal Resource Scheduling solution (version 2.4.11.59), Field Service application (version 7.5.9.xx), Project Service Automation application (version 2.4.12.xx), on Dynamics 365 version 9.1.x (web client) We’re pleased to announce the latest update to Universal Resource Scheduling...solution. Fixed: You can now open and make changes to default settings for the schedule board from the booking setup metadata record. Fixed: Resource availability depends on the values in the Time From Promised and Time To Promised fields for a resource requirement. Fixed: Multiple issues preventing upgrades have been addressed. Vinay Nalam Program Manager, Dynamics 365 Engineering...
Applies to Universal Resource Scheduling solution (version 2.4.10.xx), Field Service application (version 7.5.8.xx), Project Service Automation application (version 2.4.11.xx) On Dynamics 365 version 9.0.x (web client...)  We’re pleased to announce the latest update to Universal Resource Scheduling, powering the Field Service and Project Service Automation applications for Dynamics 365. This release...Fixes Fixed: Schedule assistant’s...
Applies to Universal Resource Scheduling solution (version 2.4.12.xx), Field Service application (version 7.5.10.xx), and Project Service Automation application (version 2.4.13.xx) on Dynamics 365 version 9.1.x (web client) We’re pleased to announce the latest update to Universal Resource...See how to update a preferred solution. The following bug fixes are included: Fixed: Drag a resource route on the map to a requirement pin to create a booking for the resource. Fixed: When an Entity is enabled for scheduling, the book...Scheduling, powering the Field Service and Project Service Automation applications for Dynamics 365. This update includes improvements to quality, performance, and usability and is based on your feedback and requests. To update, visit the Dynamics 365 admin center online solutions page...
Applies to Universal Resource Scheduling solution (version 3.8.0.xx), Field Service application (version 8.8.0.xx), and Project Service Automation application (version 3.8.0.xx) on Dynamics 365 version 9.1.x) We’re pleased to announce the latest update to Universal Resource Scheduling (URS...solution. Enhancements Performance improvements to schedule board refresh times when multiple Crew type resources are present on the schedule board...Performance improvements to searching for resource availability for Requirement Groups. Reduced unnecessary calls to retrieve the Resource Requirements name and booking setup metadata. Other duplicated calls are also reduced when searching for availability. Self-service scheduling API is now available to schedule the single...
Applies to Universal Resource Scheduling solution (version 3.7.0.xx), Field Service application (version 8.7.x.xx), Project Service Automation application (version 3.7.0.xx) on Dynamics 365 version 9.1.x) We’re pleased to announce the latest update to Universal Resource Scheduling (URS), powering...solution. Enhancements Made improvements to uptake new endpoint Bing distance matrix APIs. Self-service scheduling API is now available to schedule the single resource requirement...the schedule assistant is launched in the time zone of the requirement group’s requirements because they all share the same requirement. Performance improvements to searching for resource availability, viewing bookings on the schedule board, creating bookings...
...resource scheduling with the new, next generation scheduling board Increasing technician success We know that for onsite visits, enabling technicians to achieve a first-time fix is the ultimate goal, while also leveraging the technician’s valuable onsite time to drive increased proactive customer service. To that end, we’ve...Management to complete the field service workflow scenarios, end to end, all in Microsoft Dynamics 365. Intune for Field Service Mobile to enable IT organizations to easily manage the Field Service Mobile app. Optimizing resource scheduling Resource Scheduling Optimization (RSO) automatically schedules...jobs to the people, equipment, and facilities best equipped to complete them. Updates include: new, next generation schedule board (preview) and resource management features to help service teams more quickly and efficiently manage technicians at all stages of the service journey. The new schedule board has a modern user...
...needed to improve responses to service requests to meet strict SLAs. Receiving hundreds of thousands of service requests each month, NAVCO chose Dynamics 365 Field Service. Leveraging its resource scheduling feature, NAVCO streamlined its service request and routing process, gaining a clearer view of individual jobs. Now NAVCO resolves customer...service requests with an average of 1.1 trips. Its dispatch team easily manages incoming issues, and customers have greater visibility into their service requests by using the customer portal. Dynamics 365 Field Service capabilities are mapped to three distinct pillars: proactive service delivery, resource scheduling, and ensuring technician...success. In April, our release wave 1 provided enhancements that aligned to these pillars. We debuted new feature capabilities and offered a preview of AI-based suggestions for IoT alerts and incident types, and shared ongoing enhancements to resource scheduling and optimization capabilities. We also demonstrated our commitment to further invest...
The new Service scheduling on Unified interface is built on top of Universal resource scheduling. If you are using legacy Service scheduling on web client and are planning your move to Unified interface, you need to plan your migration of data from legacy Service scheduling data to the new one. Once you plan your migration, you can do...Facilities/Equipment Facilities/Equipment, Resources Migration tool migrates all the Facilities/Equipment and create Resources for every Facilities/Equipment. In the new scheduling, you’ll be able to schedule these Resources...Service Service Migration tool migrates all the Services to the new scheduling, and on each Service, maps the required resources (selection rule) on the legacy Services to Resource requirements on the new Services...
...that is key to nail the hand-off from sales to project delivery teams. Optimize resource scheduling with accurate demand forecasting People are the cornerstone of your project-based services businesses—making it imperative to retain top performers. Project Operations helps you take better care of your people by making the best use of their time...and skillset, while providing insights on resource utilization across the business. Explore how you can match team member skillsets with project demands. And don’t miss the advanced scheduling engine that simplifies resourcing processes. Increased awareness of how you are utilizing your resources allows you to make better workforce decisions...and invite you to participate in the Dynamics 365 Project Operations Preview Program. As we build Project Operations, we want your feedback and ideas on how best to connect your sales, project management, resourcing, and finance...
...effectiveness through a new resource scheduling dashboard, integration with Dynamics 365 Supply Chain Management, and technician time entries. Dynamics 365 Marketing remains focused on enabling marketers by enhancing product usability, personalized marketing capabilities with dynamic content for contacts, and integration scenarios...Customer Service, Field Service, Finance, Supply Chain Management, Human Resources, Commerce, and Business Central, our comprehensive business management solution designed for small to medium-sized businesses. Highlights from Customer Engagement applications include: Dynamics 365 Sales continues to focus on user...Dynamics 365 Operations, Finance, Commerce, and HR applications include: Dynamics 365 Human Resources expands capabilities for human resources professionals, employees, and managers in leave and absence and benefits management programs. Dynamics 365 Commerce strengthens the personalized...
...and improved resource scheduling for increased dispatch and technician efficiency—all resulting in better and more cost-effective service delivery. Technicians rely on mobile now more than ever before, and a rich mobile experience is key to ensuring field technician success. In this release, our next generation mobile app (built...fix rates is one of the business outcomes of Dynamics 365 Field Service. By improving the features that technicians rely on most and optimizing scheduling, dispatchers can focus on higher value activities. We’re accelerating technician success with enhancements to the technicians’ mobile experience, added fidelity for asset tracking and management...first-time fix rates. In this release, we’ve added the ability to identify the detailed location of an asset in large office buildings or campus sites. Assets can also now include custom-defined properties to improve detailed understanding of the asset. Efficiently scheduling and dispatching technicians can shave...
