Universal
Resource Scheduling is all about booking skilled
resources to the right work, at the right time, regardless of workstream. This means you can book
resources for work orders, cases, projects, leads, or any custom entity. For more information, see...
Scheduling anything in Dynamics 365 with Universal
Resource Scheduling. Opening up the booking entity and the
schedule board for any
schedulable entity adds a ton of power. At the same time, while your
resources are able to work on bookings from any of these workstreams, the business processes vary greatly for each workstream...to read about this feature. I do hope it helps when it comes to implementation of Universal
Resource Scheduling. For more information, see
Scheduling anything in Dynamics 365 with Universal
Resource Scheduling. Happy
Scheduling, Dan Gittler Sr. Program Manager, D365 Engineering.