You can use the underlying agent experience data that powers the Copilot dashboard to get interaction data such as transcripts, agent actions, and agent feedback about Copilot responses.
There are a number of reasons for companies to use electronic invoicing instead of paper documents, such as maintaining compliance, being able to adapt quickly to changing regulations, and reducing manual errors – not to mention reducing costs and speeding up end-to-end invoice processing. In addition, governments are increasingly turning to electronic invoicing as a
To ensure organizations have ample time to provide for the safety of their employees, protect the health and well-being of their communities, and react to the changes needed due to COVID-19, we are extending support for tax updates in the US Payroll feature in Dynamics 365 Finance until July 31, 2024. This is a change
System administrators no longer need to switch a production environment to a sandbox environment before you place it in administration mode. When an environment is set in administration mode, only users with the system administrator or system customizer security role are able to sign in to that environment. Administration mode is useful when you want
Relationship analytics capabilities in Dynamics 365 Sales help you compare data from won opportunities with open prospects and then suggests actions to take to deliver similarly successful outcomes.
Organizations often choose Microsoft Dynamics 365 Business Central because it’s updated regularly with major and minor releases. These updates provide customers with a business application that is up-to-date with new compliance, security, platform, and application functionality. Partners who extend the Business Central experience for their customers with Microsoft AppSource apps or customizations as per-tenant extensions
With back-to-school time upon us, what would normally be an exciting time for educators and families preparing students to return to class is instead filled with additional stresses presented by a global pandemic. Parents and caregivers are wondering what remote learning will be like and how to get and use the technology their children need
As you might already know if you read our post from August, 2020, the hash function for the dimension framework in Dynamics 365 Finance 2020 release wave 2 has changed. After you update to version 10.0.13 or later, you’ll need to make sure a one-time update to maintain budget control balances for your active account
We recently published documentation for Connected Field Service that tells you everything you need to know to use custom IoT providers in Dynamics 365 Field Service. The article is geared toward developers who want to know what capabilities are supported in our IoT extensible framework, and how to make it all happen. Why being able
In these uncertain times, winning and retaining customers requires a deeper understanding of their brand and interest affinities to deliver relevant, personalized experiences. Dynamics 365 Customer Insights is powered by proprietary Microsoft data from Microsoft Graph to enable you to understand your customers better, and then identify segments of similar customers for targeted and personalized
To help you spend more of your time selling, the premium auto capture capability in Dynamics 365 Sales uses advanced AI to mine details from email messages.
Getting started with leveraging the Internet of Things (IoT) data in Microsoft Dynamics 365 Business Central using services from Microsoft Azure is easier than you may think. You can use IoT for almost anything, but a few common business scenarios are:  Tracking packages (where’s my parcel?)  Counting inventory in real-time (how much do I really
On April 2, 2021, Microsoft will remove Internet Explorer 11 and Microsoft Edge Legacy browsers from the list of supported browsers for the Business Central modern clients. With the introduction of new Microsoft Edge that supersedes Edge Legacy and offers Internet Explorer mode for backward compatibility, now is the time for Business Central customers to make the switch. This applies to organizations using Business